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Unfair suspension

Created 21/02/2019
7 Replies

My SEN account has been suspended for 1 month for sending pornographic or obscene content in messages, which I didn’t do. The last user I messaged was someone who wanted to play Fortnite with me, I don’t know who the person was and I didn’t send any pornographic or obscene messages with them, I think they falsely reported me. I would like help to see if I can regain access to my account quicker than waiting the month. 

Answers

  • Phteve-the-Rock

    21/02/2019

    Phteve-the-Rock 21 February, 2019 @ 17:46

    You don't get suspended for nothing.

     

    It can be an older message. A message 2 years old can be as well reported and if it contains something that breaks the code of conduct, you get suspended.

  • Heck_Me_Ok

    21/02/2019

    Heck_Me_Ok 21 February, 2019 @ 17:58

    I haven’t sent anything pornographic on the PlayStation network ever. 

  • Phteve-the-Rock

    21/02/2019

    Phteve-the-Rock 21 February, 2019 @ 18:12

    Do you have brothers or another family member? 

     

    Because if you send me a message with " Hi how are you" and I report it, you will never get suspended. It is not against the ToS. 

     

    No matter how many times I try, if you didn't do anything wrong you won't get suspended.

     

     

  • Heck_Me_Ok

    21/02/2019

    Heck_Me_Ok 21 February, 2019 @ 18:19

    I know none of my family members have been on my account and they wouldn’t send anything pornographic either.

  • Phteve-the-Rock

    21/02/2019

    Phteve-the-Rock 21 February, 2019 @ 23:35

    If you say so.

     

    You can't do anything about a suspension but wait for it to pass. After 30 days suspesion it's a ban btw.

     

    Be careful what you do or say.

  • Heck_Me_Ok

    22/02/2019

    Heck_Me_Ok 22 February, 2019 @ 23:00

    Thanks for the responses, think I’m just gonna turn off messages when I get my account back.  

  • DarkkScorchzz

    25/06/2019

    DarkkScorchzz 25 June, 2019 @ 00:39

    Yes,suspensions can not be lifted upon and therefore will have to wait the full Month

    if you do get banned you may contact support and they will verify the reason for ban or suspension