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Trying to purchase Minecraft PS4

Created 11/12/2019
46 Replies

Hello, as i was trying to purchase it says already owned, i only played DEMO and it still dosent allow me to buy it i dont know why.

Tried alot of things nothing happend.

Answers

  • Oran_Gina

    16/12/2019

    Oran_Gina Best answer 16 December, 2019 @ 10:16

    Hi

    Okay, the problem arises because of the licence for the demo version, which then prevents you from purchasing the full game.

    The only way I am aware of to resolve this is to contact customer support who will be able to remove/refresh the demo licence allowing you to then purchase the full game.

    You can contact them via Twitter @AskPS_UK or @AskPS_ANZ or via phone.

    :) 

  • Brut4lPit

    12/12/2019

    Brut4lPit 12 December, 2019 @ 18:41

    I have this exact issue. 

    ive deleted the demo. The saves and I have restored my PS4 however it still says that I own this game even though it's not in my library. 

  • Raven_X_Soul

    12/12/2019

    Raven_X_Soul 12 December, 2019 @ 23:11

    The same thing is happening with me

     

  • WhiteMonkey88

    14/12/2019

    WhiteMonkey88 14 December, 2019 @ 12:29

    Hey there.

    This has been passed on to staff for further investigation. An update will be posted in here once we have some info for you. 

  • DIAMONDGAMZXR

    14/12/2019

    DIAMONDGAMZXR 14 December, 2019 @ 13:24

    The same thing is happening to me, I understand ur pain

  • Wadexas

    14/12/2019

    Wadexas 14 December, 2019 @ 14:10
    They contacted me once, and their tutorial didnt help, currently no further news from them. I hope it will get fixed soon.
  • adchujeny

    14/12/2019

    adchujeny 14 December, 2019 @ 18:21

    It would be really nice if this problem was solved as I really want to download the Full Version. And also do we need playstation plus to play with our friends on cross platform?

     

  • Super_Sam_Gaming 14 December, 2019 @ 22:16

    Hello all.

      I am in Australia and experiencing the exact same problems.

    I deleted Minecraft from my ps4, and when I try to purchase again, I keep getting a message that I already own this game.

    sad ........,

    Sam

  • WhiteMonkey88

    14/12/2019

    WhiteMonkey88 14 December, 2019 @ 22:30

    @adchujeny

    Yes. PlayStation Plus is required for multiplayer. Whether that's with PS4 players or cross platform. A Microsoft account is also required for cross play (just the free account, not a Gold sibscription). 

  • trewers

    14/12/2019

    trewers 14 December, 2019 @ 22:39
    Following - as this issue is happening to me - logged it, heard nothing as of yet.
  • heyytalha

    15/12/2019

    heyytalha 15 December, 2019 @ 09:58
    Omg yeah i have the same problem 
  • WhiteMonkey88

    15/12/2019

    WhiteMonkey88 15 December, 2019 @ 10:45

    @EVERYONE

    Which platform of the store have you all tried? Console, PC, mobile app? Sometimes the different versions of the store can act differently and work or not work. And we can also see if it's just a particular version of the store having this issue, or all versions. 

  • heyytalha

    15/12/2019

    heyytalha 15 December, 2019 @ 11:10
    Console, Mobile and PC 
  • heyytalha

    15/12/2019

    heyytalha 15 December, 2019 @ 11:24
    Please fix this i can't buy Minecraft
  • adchujeny

    15/12/2019

    adchujeny 15 December, 2019 @ 12:28

    Does anyone know when this problem will be solved? I really want to download minecraft.

     

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  • nickmicklees

    15/12/2019

    nickmicklees 15 December, 2019 @ 13:42

    Exact same thing happening to me in Australia also. Please fix this and let us know what to do! I'm trying to reward my son with the full version because he has been so good.

     

    UPDATE... got in touch with them on Twitter and long story short gave me a refund on the demo so that I could purchase the full game. 

  • raymondoherty

    15/12/2019

    raymondoherty 15 December, 2019 @ 14:01
    Same thing happening to me aswell, any news yet ? So disappointed cause I wanna play bedrock so bad on the ps4 but can’t .
  • elmeyer135

    18/12/2019

    elmeyer135 18 December, 2019 @ 10:20

    Just chiming in to say "same here". I tried the demo when it was still "PlayStation 4 Edition", decided to wait until the rumored cross-play, then tried to unlock the full game this morning, and unknowingly bought this:

    https://store.playstation.com/de-de/product/EP4433-CUSA00265_00-STARTCOLLUPGRADE?smcid=pdc%3Aen-gb%3Aget-help-forums-account-and-network.topic.html-trying_to_purchasem-H89W%3Aprimary%2520nav%3Amsg-shop%3Aps-store

    thinking it would accomplish that, but it's not working and I'm still seeing "Unlock Full Game" in the main menu.

  • W1b3

    20/12/2019

    W1b3 20 December, 2019 @ 16:39
    I needed to contact support to get this issue resolved and they told me that the demo should be "refunded" (basically reverted the download and removed from library), and after they did that. I was able to purchase Minecraft.
  • AMachine06

    22/12/2019

    AMachine06 22 December, 2019 @ 09:31

    I may have a solution to this, I don't know if it works properly but it should in theory, I'm having the same problem on my main account, but if you could make a second account, buy minecraft on there, then activate that as primary, you should be able to play on your main account, there are problems with this like license issues for your main account etc. But would this method work?