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Slow download/upload speeds (Sky)

Created 10/09/2019
8 Replies

Evening chaps,

Since moving back home form university we've recently got Sky broadband etc. and my downloadn and upload speeds have been poor, so poor I haven't been able to connect to the PS Store or download updates for Fifa or AC Odyssey. 

So I was wondering if anyone had any tips for sorting it? Had sky engineers round recently to increase the general router speed but it hasn't effected my PS.

Download speed 2.1 Mbps

Upload speed 343.9 kbps

Answers

  • Oran_Gina

    10/09/2019

    Oran_Gina 10 September, 2019 @ 18:33

    Are those the line speeds on the PS4 connection test or your actual router connection speeds?

     

  • Lazy_Lawrence

    11/09/2019

    Lazy_Lawrence 11 September, 2019 @ 09:45
    On the connection test
  • Oran_Gina

    11/09/2019

    Oran_Gina 11 September, 2019 @ 11:31
    OK, I was hoping to not have to ask seperately but here goes, what are your line speeds if you do a speed test via computer browser at https://www.speedtest.net/ (or similar) 
  • Lazy_Lawrence

    11/09/2019

    Lazy_Lawrence 11 September, 2019 @ 12:10
    [URL=https://www.speedtest.net/result/8580814894][IMG]https://www.speedtest.net/result/8580814894.png[/IMG][/URL]
  • GraphiteGB

    11/09/2019

    GraphiteGB 11 September, 2019 @ 13:08

    DNS address used effects the PS4 internal speed test to the speed test server using a bad DNS provided by ISP can result in slow results  this gives a false negative slow reported speed..

    But your photo shows download speed is restricted to 21Mb/s tier even on PC this is not very fast and is possible over ADSL copper wire with out the need for FIbre...

    Use facebook or twitter or activities to upload PNG 3MB image files with multi images... with 20Mb/s upload the images should up load in less than 3 seconds...

    Only testing via an upload image test is slow to twitter or activities feed will show REAL upload speed...

     

  • Lazy_Lawrence

    11/09/2019

    Lazy_Lawrence 11 September, 2019 @ 17:36

    Update:

    Download speed (on PS) 186.7 kbps

    Upload speed (on PS) 37.1 kbps

    Tried everything I can think of, using different servers, changing router settings 

  • GraphiteGB

    11/09/2019

    GraphiteGB 11 September, 2019 @ 18:37

    What is the speed when you DOWNLOAD a game and upload a PHOTO... not the broken speed test system results

    Go to the notification section AFTER starting a dwonload from the store

    Then upload a photo..

    Then while on that screen take a Photo with the share button with the Time remaining and the ammount downloaded allready...

    With that data you can see the real download and upload speeds of the system and ignore the other Broken system...

  • Oran_Gina

    12/09/2019

    Oran_Gina 12 September, 2019 @ 07:04

    Lazy_Lawrence

    Let's get that speedtest image visible first

    there we go.

    Ok.

    Well, let's see if we can steer you in the right direction here.

    There's an online tool at the top of the page called "Fix & Connect" also via this link https://connection.support.playstation.com/ (copy and paste into your browser) that will run through troubleshooting and optimising your connection, opening ports etc.

    I know you mentioned changing router settings, but you didn't mention what.

    Just before you give that a try though, if at all possible, make sure to use an ethernet cable to connect rather than wifi.

    I don't know which you're using currently, but it could be a factor. A poor wifi signal will not help.

    :)