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Redeemed code on child's cub-account, now cannot access games

Created 15/06/2019
4 Replies

Hi everyone,

I've accidentally redeemed a code for Doom and Skyrim on my child's subaccount and cannot access the games on my main account. However, I can access the three other games that came with these two. Is there a way to access these games or have I lost them forever?

TIA

Answers

  • Oran_Gina

    15/06/2019

    Oran_Gina 15 June, 2019 @ 12:06

    It will likely be down to the age of the (sub) child account. Both titles have adult ratings iirc so would not have been available to that child account that redeemed them because of that . Unfortunately that means no other account will have access either.

    Was it just one code for a bundle of games or seperate codes? 

  • OrdosAlpha

    15/06/2019

    OrdosAlpha 15 June, 2019 @ 20:43
    You'll gain access to Doom and Skyrim once your kid turns 18.
  • Narissaliax4

    15/06/2019

    Narissaliax4 15 June, 2019 @ 23:33

    I thought as much. I was hopeful that the games would show in the adult account also as the other games are there.

    One code for four games. 

    Wish it would have said somewhere that would be the case, such a waste of money.

  • galaxy_assasin13

    22/06/2019

    galaxy_assasin13 22 June, 2019 @ 12:54

    Hi all. 

    This is something that really annoys me, but in my case it's not to do with overage games. We bought LEGO Marvel Super Heroes 2 - Deluxe Edition for our son. The game is pegi 7and our son is years over that age. Sony accepted and applied the Season pass and extra DLC codes, but will not allow him access to download or play any of it and Sony PS will not provide any fix or replacement codes, so he could play his levels on my account. No help at all. 

    We feel that we've been ripped off, as the game (WB, Tt Games, MARVEL & LEGO,) which is targeted at children of 7 and over, has been sold to us, then the Sony PS Store have happily accepted the codes for the content we've paid extra for, knowing full-well that the customer will not have access to it. Unless, of course it's one of the cutomers who have lied about their children's ages, which breaks PS's terms. How's that for irony. 

    I feel that doing this to us should break SONY/PS's own terms and, quite frankly, should be illegal, not to mention it's just morally wrong. 

    One of the most annoying things is the misleading message that pops up saying it's due to parental control settings, which leads to us wasting loads of time changing every setting imaginable, thinking it's something we've done wrong. Then we find out our settings were ok all along and this has been imposed on our son by people other than his parents. 

    Plus there's no mention of the 13 year old access thing anywhere in the game small print, or anywhere in our PS/Parental control settings. The game box just states "+ Season Pass - Internet Connection Required." The most ridiculous part of this is that if he wanted to play Spiderman (which is pegi 16) on his account and we allowed it, he could play it. 

    Sorry if my first post is too long, also I don't know if there was I better place to post this frustration. this thread seemed to be roughly along the same lines. Thanks for reading.