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My ID (hotmail.com) doesn't exist anymore.

Created 01/12/2015
12 Replies

I need to verify my e-mail to log into the PSN. But I can't verify my email because my account (from hotmail) doesn't exist anymore. I defenitely know my password and my ID but I can't get into my email account. What can I do to change my ID or anything to get into my PSn account?

Answers

  • Kermit1970

    01/12/2015

    Kermit1970 01 December, 2015 @ 13:07

    Contact Sony

     

    Be prepared to answer security questions to prove the account is yours. They can change your email for you.

  • Unknown

    01/12/2015

    Unknown 01 December, 2015 @ 13:10

    any chance I can still get the account back without security information? I made the mistake to use false information while creating my account. All I can provide is my email and my password to log in.

  • Kermit1970

    01/12/2015

    Kermit1970 01 December, 2015 @ 13:22

    You can try, but using false information is against the T&Cs so probably not

  • Unknown

    01/12/2015

    Unknown 01 December, 2015 @ 13:49

    Ok I tried something else and it worked:

    First I made sure to be logged in on playstation.com into my PSN account. (Since I still got my password and all that was not a problem).

    Then on my PS4 I clicked on "change ID (email)" when there was the "verify your email" screen. I think I first clicked "help" and after that "change ID (email)". In the box I typed in my new email account I just created. (I used outlook.com)

    Now I tried this email to log into psn on my ps4. Again I needed to verify the email (still hotmail).

    I then visited sonyentertainmentnetwork.com and used my new email to log myself in. A message showed up that I need to verify my email (oh really?). Now there was the option to send the verification email again but now to the new email account (outlook). Went over there and yes, there was a mail. Clicked the link and verified my email.

     

    Now I was able to log into PSN on PS4.

    Everything works just fine for me now, no need to contact the support. :)

  • Unknown

    03/03/2018

    Unknown 03 March, 2018 @ 03:38
  • mont348

    03/03/2018

    mont348 03 March, 2018 @ 07:44

    Looks like your keyboard doesn't exist anymore along with your homail.

  • gavsta72

    03/03/2018

    gavsta72 03 March, 2018 @ 09:43

    One of those crystal ball keyboards

  • Unknown

    03/03/2018

    Unknown 03 March, 2018 @ 10:49
  • uud89461128

    15/02/2019

    uud89461128 15 February, 2019 @ 13:17

    hotmail

  • uud89461128

    15/02/2019

    uud89461128 15 February, 2019 @ 13:20

    a-s-s-1429@hotmail.com

  • uud89461128

    15/02/2019

    uud89461128 15 February, 2019 @ 14:01

    hotmail.com

  • Phteve-the-Rock

    15/02/2019

    Phteve-the-Rock 15 February, 2019 @ 14:10

    Recreate the email address on hotmail webpage.