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How can I recover an account if I have forgotten the email attached to it?

Created 11/06/2019
2 Replies

Basically, what the title says. I have forgotten the email linked to my account as I havent used it in a few years. I have digital games on the account that I own and dont want to lose; and I have found it on PSN and have the PSN name. How can I recover the account? Is there anyone who I can talk to at Playstation/Sony?

Help would be greatly appreciated!


  • Oran_Gina


    Oran_Gina 11 June, 2019 @ 19:24

    Your only option is to ring customer support. 

    You will need to be able to provide security information relevant to the account to prove ownership. 

    If it has been years, the account may well have gone, but you'll only know if you ring. 

  • Phteve-the-Rock


    Phteve-the-Rock 12 June, 2019 @ 11:39

    Contact Customer Support for your region as @Oran_Gina Said.

    If you have the details like: card used or original console serial number they can assist you by changing the E-mail address on the account

    You will need to provide them as well with a Valid Photographic ID ( Driver Licenses/ Passport) to prove that you are who you say you are.


    Hope this helps!