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How can I get my money back?

Created 11/09/2019
1 Replies
So basically I got the error code SU-41350-3 which means I had to reset my PlayStation. So I reset and downloaded NBA 2k20 again and then realised I lost everything. I already had spent $30 on it. I checked the save files and nothing was there because the error code wipes the whole PlayStation. So how can Sony gove me back my money?

Answers

  • Oran_Gina

    11/09/2019

    Oran_Gina 11 September, 2019 @ 17:57

     See this thread re that code https://www.playstation.com/en-gb/get-help/forums/playstation-systems.topic.html/error_code_su-41350--ArlD/. 

    If you already purchased the game you can download it by logging into the same account and downloading it from "purchased" in your library.

    If you didn't make any backups of your save files that's no one's fault but your own. 

    I can give the the refund request link, but they won't refund you for  you losing a save game. https://www.playstation.com/en-gb/get-help/help-library/store---transactions/payments---refunds/playstation-store-cancellation-policy/