To comment, reply and like on the PlayStation Community forums you need to create a profile
Please log in or create an account on PSN to comment, reply and like on PlayStation Community

Account & Network

If you are looking for Community, click here

how can i get my account back even though i forgot the security questions?

Created 14/08/2019
9 Replies

Hey Playstation, I have a problem that is with me for so many years, i have an account created from approximately 7 years (on the Ps3) and i got locked out of it because i forgot the password when i transferred it to the Ps4 when i tried to get it back, they asked me to verify that its me by asking security questions, however i forgot the security questions because i created the account 7 years ago , i tried to get it back but nothing worked, I really want the account because it has progress of 7 years worth of playing. So if you can help me out with this problem, Iwill be glad.


  • mont348


    mont348 Best answer 14 August, 2019 @ 09:24

    Contacting customer support over the phone is your only option no one on these forums can help with account recovery.!/contact-us/

    Sony also reserve the right to close inactive accounts after two years so there's a possibility the account could be closed. 

  • sq3zf


    sq3zf 16 August, 2019 @ 06:11
    I have a contact ID I lost my name is Z1xKl and I have progress in the games I played on it I changed the password of the account and forgot it and I want to log in to my account and I could not because I have lost his information and forgot his password.
  • mont348


    mont348 16 August, 2019 @ 07:16
    See the above solution contact customer support for assistance. 
  • The_KILLER4194


    The_KILLER4194 18 August, 2019 @ 17:59


    Last Week i got scammed over the ikonik skin but managed to get the Epic account and didnt get the PSN account because hacker changed my email and i couldnot login to the account. I tried calling playstation but they wont anwser,i tried live chatting they wont anwser what should be my next step?

  • mont348


    mont348 18 August, 2019 @ 18:29
    Contact customer support for assistance is your only option as it is a Sunday phone lines live chat are closed until the morning. 
  • The_KILLER4194


    The_KILLER4194 18 August, 2019 @ 21:47
    I live in Europe how can I contact customer support over there ??
  • Oran_Gina


    Oran_Gina 19 August, 2019 @ 06:07


      Use the same link, it will redirect you if you live in a different country.

    Alternatively you can copy and paste this link! , or go to the top of this page and click on HELP then HELP and SUPPORT

    You'll need to just play along with the page and select a few things relevant to your problem until the contact details appear at the bottom.

  • The_KILLER4194


    The_KILLER4194 20 August, 2019 @ 16:46

    Mont348 Can you contact me through iMessages because I can’t solve this problem and I think you can so 

    my contact details are *removed*

  • WhiteMonkey88


    WhiteMonkey88 20 August, 2019 @ 22:19


    No one here can help you, you need to phone support.