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how can i get my account back even though i forgot the security questions?

Created 14/08/2019
9 Replies

Hey Playstation, I have a problem that is with me for so many years, i have an account created from approximately 7 years (on the Ps3) and i got locked out of it because i forgot the password when i transferred it to the Ps4 when i tried to get it back, they asked me to verify that its me by asking security questions, however i forgot the security questions because i created the account 7 years ago , i tried to get it back but nothing worked, I really want the account because it has progress of 7 years worth of playing. So if you can help me out with this problem, Iwill be glad.

Answers

  • mont348

    14/08/2019

    mont348 Best answer 14 August, 2019 @ 09:24

    Contacting customer support over the phone is your only option no one on these forums can help with account recovery. 

    https://www.playstation.com/en-gb/get-help/#!/contact-us/

    Sony also reserve the right to close inactive accounts after two years so there's a possibility the account could be closed. 

  • sq3zf

    16/08/2019

    sq3zf 16 August, 2019 @ 06:11
    Hello
    I have a contact ID I lost my name is Z1xKl and I have progress in the games I played on it I changed the password of the account and forgot it and I want to log in to my account and I could not because I have lost his information and forgot his password.
  • mont348

    16/08/2019

    mont348 16 August, 2019 @ 07:16
    See the above solution contact customer support for assistance. 
  • The_KILLER4194

    18/08/2019

    The_KILLER4194 18 August, 2019 @ 17:59

    Hello

    Last Week i got scammed over the ikonik skin but managed to get the Epic account and didnt get the PSN account because hacker changed my email and i couldnot login to the account. I tried calling playstation but they wont anwser,i tried live chatting they wont anwser what should be my next step?

  • mont348

    18/08/2019

    mont348 18 August, 2019 @ 18:29
    Contact customer support for assistance is your only option as it is a Sunday phone lines live chat are closed until the morning. 
  • The_KILLER4194

    18/08/2019

    The_KILLER4194 18 August, 2019 @ 21:47
    I live in Europe how can I contact customer support over there ??
  • Oran_Gina

    19/08/2019

    Oran_Gina 19 August, 2019 @ 06:07

    The_KILLER4194

      Use the same link, it will redirect you if you live in a different country.

    Alternatively you can copy and paste this link https://www.playstation.com/get-help/#! , or go to the top of this page and click on HELP then HELP and SUPPORT

    You'll need to just play along with the page and select a few things relevant to your problem until the contact details appear at the bottom.

  • The_KILLER4194

    20/08/2019

    The_KILLER4194 20 August, 2019 @ 16:46

    Mont348 Can you contact me through iMessages because I can’t solve this problem and I think you can so 

    my contact details are *removed*

  • WhiteMonkey88

    20/08/2019

    WhiteMonkey88 20 August, 2019 @ 22:19

    @The_KILLER4194

    No one here can help you, you need to phone support.