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How can i change my psn id back to original one??

Created 15/06/2019
2 Replies

I cant connect to chat to change my id. What i have to do to change back??



  • Oran_Gina


    Oran_Gina 15 June, 2019 @ 12:55

    The only way to revert a change of id name is by ringing customer support.

    It looks like you have a US account, if you actually live there then you might want to give live chat a go instead, they don't make it  especially easy to ring.

    Here in the EU, the recommendation is to ring. 

  • WhiteMonkey88


    WhiteMonkey88 15 June, 2019 @ 13:40

    If it's a US account, then US support are the only ones who can change it back for you. And as you can't seem to connect to live chat, that generally indicates you aren't located in the correct country (either you're in the US but trying to connect to UK or another country's chat. Or you aren't in the US). 

    Hopefully you're just trying to connect to the wrong country chat, otherwise it would be an expensive phone call (or a pleasant holiday) to get it changed back.