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Gamesharing/Deactivation help

Created 23/04/2019
2 Replies

Hey,

so my little brother gave our account away to 2 different friends, now when i try to play on my playstation (we have separate ones but use one account to get playstation plus) i cant play. It says that i dont have the licences to play that game and it gives me a list on who has the liscences, it is my brother and his 2 friends. Ive been searching for some time now and i cant find anything, i have deactivated all systems on that account, changed passwords and still, i cant play. i cant physically go to their playstations either and deactivate the account so im stuck, without being able to play.

 

Thanks

Answers

  • mont348

    24/04/2019

    mont348 Best answer 24 April, 2019 @ 07:06

    Set up two step verification and during the setup process sign out of all systems to boot the other user of the other system. 

    https://www.playstation.com/en-gb/get-help/help-library/my-account/login-details-and-verification/ps4--2-step-verification/

    Game sharing is against Sony's term's and conditions not only does it cause problems like this it can also lead to all parties involved getting banned. There's nothing wrong with sharing content between PlayStation systems you own under the same household and IP address, but anything else is breaking the terms and conditions and code of conduct.

    https://blog.eu.playstation.com/2018/04/13/how-to-share-your-playstation-games-safely/

  • Oran_Gina

    24/04/2019

    Oran_Gina 24 April, 2019 @ 07:16

    Ok, so, first things first, is it an adult account?

     

    If so, set up 2 step verification, sign out all other devices and activate your own console.

     

    Remote deactivation from the website works or not?

     

    You say they are his friends, get him to go around and sort the mess out maybe?

     

    Game sharing is against ToS and may well end up with the account being banned anyway so try to correct it asap.

     

    Oh right, another reply as I'm still typing appears, that's awesome.

     

    Oh well, I typed it now, so I'm posting it.