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Fix & Connect - Get help with connectivity issues on your PS4

Created 17/04/2019
52 Replies

Hi everyone!

I am happy to announce that from today we offer to all our users around Europe, a new online tool ready to solve connectivity issues with your PS4 and PlayStation Network. It is free, fast, easy to use and available 24/7.

PlayStation.com/connection

We cover your 3 most common issues:

  • I can't connect my PS4 to the Internet.
  • I can't sign in to PSN.
  • My online experience is poor. 

So please, don't hesitate to visit our Fix & Connect website in case you are experiencing any of the issues mentioned above. 

Thanks!

Answers

  • Izark14

    26/04/2019

    Izark14 26 April, 2019 @ 17:59
    My connection is perfectly fine but it won't connect to the psn servers
  • Izark14

    26/04/2019

    Izark14 26 April, 2019 @ 17:59
    My connection is perfectly fine but it won't connect to the psn servers
  • AuntieOllie

    27/04/2019

    AuntieOllie 27 April, 2019 @ 17:36
    my wifi doesnt show up when i try to connect. i even tried to use hotspot but it doesnt come up. i can see other networks around me but they are not mine. my wifi worked perfectly fine before but suddent it cannot connect. it might be my ip address but if it is i cant change that but i doubt it is because ive used this network for years and its only acting up now. so yeah i cant connect to my wifi as it doesnt show up. :(
  • AuntieOllie

    27/04/2019

    AuntieOllie 27 April, 2019 @ 17:36
    my wifi doesnt show up when i try to connect. i even tried to use hotspot but it doesnt come up. i can see other networks around me but they are not mine. my wifi worked perfectly fine before but suddent it cannot connect. it might be my ip address but if it is i cant change that but i doubt it is because ive used this network for years and its only acting up now. so yeah i cant connect to my wifi as it doesnt show up. :(
  • cleciwr

    30/04/2019

    cleciwr 30 April, 2019 @ 03:30
    Since the 6.51 update my ps4has expirience errors wont let me turn ps4 on always restarts ,so last week i insilised it and then it was ok lost all my date on the games i had including 40% of red dead but happy it was working till this morning it kept asking me to update via internet with a storege device ,tried kept saying that that the file wasnt found on the storege device HELP ty in advance 
  • Hugh10

    12/05/2019

    Hugh10 12 May, 2019 @ 21:08
    Im trying to play online racing with gt sport and every time a race is due to start i get connection with the server has been lost [NE-21097097] this has been happing all day .
  • AndyArt80

    29/05/2019

    AndyArt80 29 May, 2019 @ 09:31

    My PS4 won’t connect through lan cable, it used to be connected to it but just went off. I have had my isp out and they can’t find any issues. Does anyone have any ideas? My lan cable works other devices just not my PS4. I have been in touch with PlayStation and they want me to cart my PS4 somewhere and try it on another net???? I have tried changing the ip as PlayStation requested, followed all the steps and still doesn’t connect through lan, it will connect through WiFi but that isn’t ideal for gaming 

     

  • seminte-errr

    30/05/2019

    seminte-errr 30 May, 2019 @ 09:19
    Why the internet on PlayStation is suspended? And because of this I can’t play online.
  • LouisDrino

    01/06/2019

    LouisDrino 01 June, 2019 @ 14:27
    I have two accounts on my PS4, 1 for myself and the other for my brother. How can I unlock the games on my PS4 if we’re both would like to play the same game. 
  • NOVA_WILDS

    02/06/2019

    NOVA_WILDS 02 June, 2019 @ 09:17

    Hello 

    I am shocked that your servers are really poor and my connection is 15 MB but still says the connection failed or failed to join session please kindly help me to fix the issue and I downloaded the new update but still nothing worked for me.issues, can't sign in, can't make party, can't play games pls kindly fix this.

    Thank you

  • Chris_haldir_23

    02/06/2019

    Chris_haldir_23 02 June, 2019 @ 13:15

    Hi,

    I am able to connect to the internet on my PS4 and even browse the internet (not an issue with the service provider) however I cannot log into or join any games?

     

    When I test my internet connection, it says that all of the connections are successful.

  • NOVA_WILDS

    05/06/2019

    NOVA_WILDS 05 June, 2019 @ 04:52
    I am Soo much dissapointed that your servers are not responding for some reasons since 1 week I cannot play any multiplayer games and no actions have been taken waiting for your response. Pls kindly fix the issue as q
    quick as u can. When I play games it says session has epired nothing I can do about it.
  • Grimzgh0st69

    06/06/2019

    Grimzgh0st69 06 June, 2019 @ 19:15
    cant connect to psn through my ISP unless I turn of my firewall but the problem with that is I use my ISP firewall/shield to keep my nephew safe online so they wanna come up with a solution for this real soon otherwise I am going for xbox and PC and selling my ps4 
  • MadlyMirza

    12/06/2019

    MadlyMirza 12 June, 2019 @ 19:54
    Hello, I am having an issue regarding an error code NW-31294-9. I cannot login to Apex Legend, and I've tried opening PSN ports but the issue still remains. I've contacted my ISP, and we went through a 2-hour discussion and tried almost everything we could, but nothing worked. Their last resort was to reset the router entirely but advised to contact PS4 manufacturers before I did so. Is there any help you guys can offer? I seem to be able to play Dauntless, but not Apex Legends. Again the error code I received pops up the moment I turn my PS4 on and the error code I get on Apex Legends is Error code:100. I have tried following their troubleshoot options as well but they didn't work. Thank you for your time and help.
  • trex28

    13/06/2019

    trex28 13 June, 2019 @ 18:26
    I have revived the error code WS-37403-7 and apparently the code doesn’t exist. However, I’ve been told it’s an error for BANNED ACCOUNTS. I have no idea why id be banned and want this issue to be resolved on my 12 year old account!
  • AAmeerkat98

    13/06/2019

    AAmeerkat98 13 June, 2019 @ 18:31

    I cannot login to PSN - error "WS-37403-7". I can see TREX28 has logged the same issue.

    Why would you ban me? I play COD WW2 and my son plays Fortnite on the same account.

    Please help me resolve this issue as I cannot use a service I am paying for.

     

    Additional info - I can browse internet and watch Netflix etc. without issue

  • retrorasta26

    13/06/2019

    retrorasta26 13 June, 2019 @ 18:37
    Was playing a game then it come up that I was signed out  of my psn  and now when I try to log back in it just saying an error has accurred  internet fine just psn can i get some help with this plz  ws-37403-7 and there is no reson I could b banned can some plz help me 
  • Digitalmaddog

    13/06/2019

    Digitalmaddog 13 June, 2019 @ 19:23
    Im getting a error code WS-37403_7 and C-82E02716  i cant log in i share my account with my two kids until i make there account could u plz fix the problem and connect me plz and thank you
  • DTW_Maxamass

    15/06/2019

    DTW_Maxamass 15 June, 2019 @ 06:53
    Hello i am unable to connect too the playstation network as it says i have not got it ( i have 12 months plays plus) i have turned off my ps4 and still not there i have wi fi connection ty dtw
  • BackWhenYouRise

    22/06/2019

    BackWhenYouRise 22 June, 2019 @ 00:10
    Keep getting the code NW 31315 3. Wont connect or go past the IP connection, try putting in the password for the wifi and then wont connect saying wrong password or timed out due to no connection. The router is less than a metre away with 1 wall between the console and said router.