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Cannot connect to the server within time limit

Created 16/08/2019
3 Replies

I have PS4 (8 months) with active PSN. Suddenly today I had difficulties accessing PSN over my broadband VDSL with error message: "Cannot connect the server within time limit". PSN status page loads normally, browser works as well except PSN. I used hotspot from mobile and connection test passed. I never messed with router configs however I troubleshooted by changing DNS, Port Forwarding, reconfigure router from scratch, LAN and WiFi, 2.4 and 5 GHz and same results. I messaged ISP and I'm sure they won't provide me with useful information.

After steps done my side, is there a probability that ISP might accidentally blocked PSN access to certain range of users? How to make sure the ISP not blacklisted recently by PSN?

Edit: I get error code CE-33986-9 when I test connection.



  • AbuserZero


    AbuserZero Best answer 16 August, 2019 @ 14:12

    Simply, the ISP has Quota Package Run-Out Notify Service, the URL is not loading to any connected device so it's stucking service for some sites and some other sites / services working smoothly! I got it fixed now!

  • Oran_Gina


    Oran_Gina 16 August, 2019 @ 06:55

    It could be that, but you'd normally expect to see an error code on the console in that case. It does sound like an ISP/ ip address issue though .

    You don't mention it but did you try power cycling your network equipment?

  • mont348


    mont348 16 August, 2019 @ 06:55

    It could be your external IP address is being blocked by PSN but without the error code(s) I am just guessing. 

    To force a change of your external IP address try switching off your network equipment for at least 30 minutes or a few hours, if that doesn't work contact your ISP for assistance.