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Can't sign into my PSN account

Created 21/06/2019
2 Replies
Whenever I try to sign into my PSN account, I get a message pop-up saying 'This feature is temporarily unavailable' with the error code CE-41489-6. I can't find anything about this error code and I've had this problem for around a month.

Answers

  • Oran_Gina

    21/06/2019

    Oran_Gina 21 June, 2019 @ 11:41

    Odd you couldn't find anything. Are you on the latest system software 6.71? If not, update. 

    A few non-destructive things to try;

    Power off your router/modem for a while then restart. 

    Go into safe mode (with console fully off, press and hold the console's power button until you hear a second beep, then release) Connect the controller with a data USB cable and run option 5.

    If you still have the problem, go back into safe mode and run option 3 - update system software 

  • mont348

    21/06/2019

    mont348 21 June, 2019 @ 13:28

    I have replied to topics regarding this error on the old forum the error is caused by a corrupted user profile which usually happens to users who connect their systems via WiFi. 

    Two fixes you can try. 

    Fix 1 Start the PS4 in safe mode and run option 3 Update System Software then update over the Internet to reflash the system software. 

    https://www.playstation.com/en-gb/get-help/help-library/system---hardware/power---system-stability/safe-mode-on-playstation-4/

    Fix 2 Back up all your save data to USB flash drive and/or PS+cloud storage then delete your user profile then recreate it and sign in with the existing account option.

    Here's a link to the US forums with regards to the same error code. 

    https://community.playstation.com/content/pdc/us/en_US/pdc-communities/support/PlayStation-Network-Support.topic.html/error_code_ce-41489-rPxf.html