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Can't install commander lilith dlc

Created 10/06/2019
27 Replies
I own the handsome jack collection however Commander lilith and the fight for sanctuary dlc simply says "not available for purchase" in the New Zealand Playstation store and simply doesn't appear in the borderlands 2 in game store. I'm fairly sure the dlc has been released and I can install it on my pc (although I haven't tried the giant install now button gives me the feeling that I can). I'm hoping I've just missed a step or something along those lines. I'm fully updated and everything please help.

Answers

  • mont348

    10/06/2019

    mont348 10 June, 2019 @ 07:11

    I have just managed to download with the digital version which I have owned for a long while before it was released on Plus.

    This will get raised but there will be no one in the offices at Sony until an hour or two it's still earlyish here in the UK. 

  • mont348

    10/06/2019

    mont348 10 June, 2019 @ 07:13
    Please note there is a game update that needs performing update version Version 1.06 if it's not been done automatically press the option button over the game page and check for update. 
  • oggd69

    10/06/2019

    oggd69 10 June, 2019 @ 09:01
    I own The Handsome Jack collection on disc, it’s in my library and I have a bunch of trophies etc. The PS Store won’t let me download the new dlc because it is saying I don’t own the game??? I’m stuck. Is the dlc only available for people who downloaded the handsome jack collection?
  • mont348

    10/06/2019

    mont348 10 June, 2019 @ 09:35
    Have you updated the game to version 1.06 yet? 
  • oggd69

    10/06/2019

    oggd69 10 June, 2019 @ 11:54
    My Borderlands is on auto updates and updated last night to v1.04. Are you saying that I can manually install an update on my PS4? When I’ve asked it to check for updates it says I am up to date!?
  • ForesterBlack

    10/06/2019

    ForesterBlack 10 June, 2019 @ 12:23
    I'm having a similar issue. I own the physical copy and it won't let me download the DLC saying I don't own the game I've been playing all year.
  • mont348

    10/06/2019

    mont348 10 June, 2019 @ 12:51

    It looks like the retail version and digital version have different patch revision numbers whereas the disc version is version 1.04 and digital version is 1.06.

    Anyhow this problem has been forwarded on to support so it is being looked in to. 

  • Oran_Gina

    10/06/2019

    Oran_Gina 10 June, 2019 @ 19:15

    If you have PlayStation plus, "purchase" the digital version from this months Plus games (no need to download)) and you should now be able to get the dlc from either the webstore or the in-game store. It's only a workaround, but handy if you have plus and are itching to play this dlc.

     Those without Plus will need to hang in there for a proper fix. 

  • Lunosify

    11/06/2019

    Lunosify 11 June, 2019 @ 05:25
    Sorry guys I ended figuring it out just after making this post, just make a fake account and redeem your two week free ps plus trail, redeem the handsome jack collection as the free game (no need to actually download if you have the disc version) and then the dlc will become available simply download the dlc and once installed you can play the dlc on any account with or without ps plus including if you're using a disc copy. 
  • ForesterBlack

    11/06/2019

    ForesterBlack 11 June, 2019 @ 15:13
    Clever but not the ideal solution! Sony needs to get on this.
  • Oran_Gina

    11/06/2019

    Oran_Gina 11 June, 2019 @ 15:18
    They do indeed. We passed the relevant information on already so we're just waiting for a proper fix now. 
  • OrdosAlpha

    11/06/2019

    OrdosAlpha 11 June, 2019 @ 17:36
    Issue has been fixed, thought I'd mention it. Owners of the game on disc can now "buy" the free Lilith add-on.
  • Stalker-1974

    11/06/2019

    Stalker-1974 11 June, 2019 @ 20:34
    For those having trouble installing or downloading the DLC that have the disc version of the game on PS4 - Archemediss I have found a way to download the DLC. This method doesn’t require ps plus ,or a digital copy of the game. Go to the ps store, then select borderlands the handsome collection. Select the ps plus version of the game It will bring you to a different screen to buy ps plus. Press the back button, borderlands will now be in your cart. Now go back to the store select the DLC and you will be able to download it.
  • Pysch25

    15/06/2019

    Pysch25 15 June, 2019 @ 06:15
    @Stalker-1974... I did as you said but after downloading the dlc, cant install it it says cant find the game to install and takes back to PS store and disc is in the console with game running already
  • OrdosAlpha

    15/06/2019

    OrdosAlpha 15 June, 2019 @ 21:43
    Your copy of the game is from a diffrent region to that of your PSN account.
  • Pysch25

    17/06/2019

    Pysch25 17 June, 2019 @ 05:11
    So what is the solution ?
  • Oran_Gina

    17/06/2019

    Oran_Gina 17 June, 2019 @ 07:00
    @ Pysch25 Buy a copy that matches the country/region of your account.
  • Pysch25

    18/06/2019

    Pysch25 18 June, 2019 @ 06:13
    @Oran_Gina, i bought this copy of a disk from an online store recently, i did not know it was of different region, can't buy it again, any other alternatives ?
  • dantheman4281

    18/06/2019

    dantheman4281 18 June, 2019 @ 09:56
    So has the issue be solved yet
  • OrdosAlpha

    18/06/2019

    OrdosAlpha 18 June, 2019 @ 20:23
    Yes, a week ago.