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Can't get through to live chat to reset my password

Created 23/06/2019
3 Replies
My brother has forgotten his PSN password and we can't reset it because he put in a random date of birth, I have access to the email account. Can someone help me out with this?


  • WhiteMonkey88


    WhiteMonkey88 24 June, 2019 @ 01:37

    Live chat is only available to accounts of certain countries, and only if you are actually located in the country. 

    The only option to resolve this is to phone support (for the country of your account, so hopefully he hasn't picked a different country). If he is under 18 years of age, he will need a parent or guardian to phone them, and hope the account doesn't get banned for using false details. 

  • mont348


    mont348 24 June, 2019 @ 07:29
    No date of birth = no account..
  • GraphiteGB


    GraphiteGB 24 June, 2019 @ 10:25

    PHoto ID of the adult will be required to recover account ...

    As the date of birth won't match the account will not be recoverable... as it will look like the ID is then fake as who would get the datte of birth wrong on adult ID...

    If they faked the date of birth to get around age restrictions, loss of account is a risk they take... as no ID would match the account...


    If under 18 via date of birth  the Adult account that has to be paired to an child account can reset passwords with out the child account doing any thing as all adult accounts can change there paired child account details with out knowing the current password or email...

    Thats what a family manage account of the family can do with there access level...