To comment, reply and like on the PlayStation Community forums you need to create a profile
Please log in or create an account on PSN to comment, reply and like on PlayStation Community
 
 

Account & Network

If you are looking for Community, click here

Can't access the Playstation Store

Created 18/08/2019
5 Replies

This happened yesterday, and today I still can't access it. I asked a friend of mine and he can access it, I do accessed it from his Playstation yesterday. I don't even get an error code.

Everything else is fine, I can play games online, I can access parties. I asked my friend to enter with my profile and he can access it, but if I try to enter with his account I'm not able to access the Store. I tried with two different connections, doesn't work.

If I try to access it from pc (with the same account) it works, but if I try to buy something a message pop up saying ''The store is under maintenance.

Answers

  • OrdosAlpha

    18/08/2019

    OrdosAlpha Best answer 18 August, 2019 @ 15:13
    Is your console set to the correct date and time for your geolocation?
  • mont348

    18/08/2019

    mont348 18 August, 2019 @ 13:16

    Start the PS4 in safe mode and run option 5 rebuild the database information on the safe mode in the pasted address below. 

    https://www.playstation.com/en-gb/get-help/help-library/system---hardware/power---system-stability/safe-mode-on-playstation-4/

  • GregorioBue

    18/08/2019

    GregorioBue 18 August, 2019 @ 13:53
    Didn't worked. I've downloaded the PS App on my tablet (use the same internet connection of the PS4) and I was able to buy a free avatar from it. But I still can't access the Store from the PS4.
  • mont348

    18/08/2019

    mont348 18 August, 2019 @ 15:12
    If the above didn't work try restarting your network equipment by switching it off for a few minutes, it could still be a local connection issue regardless if other devices seem unaffected. 
  • GregorioBue

    18/08/2019

    GregorioBue 18 August, 2019 @ 15:19
    OrdosAlpha, you're a genious. Thanks!