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(HELP) Seems like my PS4 has been banned . yet no reason at all ( no email sent)

Created 23/08/2019
2 Replies

Hi all 

 

I came today to find out that my PS4 system has been banned .

when i tried to login , i got this message 

ws-37338-4

 

which means system ban 

 

i have check my emails , and there is no notification .

also i tried to reach SONY , yet no way to contact them 

then what shall i do ? i want to know why the ban???????????????
thanks
 

Answers

  • Oran_Gina

    23/08/2019

    Oran_Gina Best answer 23 August, 2019 @ 10:02
    Contact details can be obtained from the 'help' tab at the top of this page under 'help and support. Just fill in a couple of fields until the contact details appear at the bottom of the page. 
  • Oran_Gina

    23/08/2019

    Oran_Gina 23 August, 2019 @ 10:00

    They don't send an email for a console ban.

    Unless it's related to account debt that you intend to repay they won't generally discuss it with you either. 

    Info on banned consoles https://www.playstation.com/en-gb/get-help/help-library/my-account/grief-reporting/banned-and-suspended-consoles-and-accounts/