Change your sign-in ID email address

How to change your PlayStation sign-in ID email address

Change or recover your sign-in ID (email address) on PlayStation™Network (PSN).

What is a sign-in ID email address?

Each account has a unique sign-in ID, which corresponds to a valid email address used to sign in to PSN. Email is the primary mode of communication between PlayStation and players, and will be used to: 

  • verify your account 
  • ensure your details are protected 
  • keep you up to date on important account information.

It is recommended that you use an up-to-date and accessible email address.

How to change your sign-in ID

You're signed out from all devices when you change your sign-in ID (email address). When you change your email address you will receive an email to your old email address showing your new sign-in ID (email address).

Web browser: change sign-in ID

  1. Sign in to Account Management on a web browser. 
  2. Select Security from the sidebar. 
  3. Click Edit next to Sign-In ID (Email Address)
    You may need to re-enter your password for security reasons. 
  4. Enter your new email address and click Save
  5. You will receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email. You will also receive an email to your old email address detailing the change.
  1. Go to Settings > Users and Accounts > Account

  2. Select Sign-in ID (email address). Enter your new email address and click Save. You may need to re-enter your password.

  3. You’ll receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email. You’ll also receive an email to your old email address detailing the change.

  1. Go to Settings > Account Management > Account Information > Sign-in ID and enter your password.
  2. Enter your new sign-in ID (email address) and select Confirm.
  3. You’ll receive an email to your new email address asking you to verify your new sign-in ID. Click the Verify Now button in this email. You’ll also receive an email to your old email address detailing the change.

Having problems changing your sign-in ID?

There may be connectivity issues or PlayStation Network maintenance. Please check your internet connection and visit the PSN status page.

If you can't access your sign-in ID (email address), contact us.

Unwanted sign-in ID change? 

If you believe someone has changed your account details, visit the guide below to secure your account. 

Need help? 

Contact our support specialists