We’ve updated Our Terms of Service
We want to let you know that we’ve updated the PlayStation Terms of Service (“Agreement”) to improve your user experience. These updates are effective immediately/from 23 April 2026. By continuing to use PlayStation Online Services, you accept the updated Agreement.
What’s changed?
We have made several updates to the Agreement. Here’s a summary of the most important changes:
- Updated name of the Agreement and related references – throughout
- Updated references to address service branding update – throughout
- Updated and clarified the Code of Conduct.
- Updated defined words and phrases – Section 3
- Added eligibility requirements for creating an Account, including age requirements and Responsible Adult consent for Child Family Member Accounts – Section 4.
- Updated the actions we may take if you breach the terms of the Agreement, including suspension of your Account and access to PlayStation Online Services – Section 5.
- Updated requirements to provide accurate and complete personal information when creating and maintaining your Account – Section 6.1.
- Updated list of additional terms that apply when using PlayStation Online Services, including PlayStation Code of Conduct, PlayStation Plus Usage Terms, PlayStation Software Application End User License Agreement and PlayStation Physical Goods Terms of Purchase – Section 7.
- Updated how we monitor activity on PlayStation Online Services and enforce the terms of the Agreement, including the use of automated tools to detect harmful or illegal content and the process for appealing moderation decisions – Section 11.
- Updated terms relating to purchases, subscriptions and cancellation rights for Digital Products and physical items – Sections 12, 14 and 18.
- Updated actions we may take if user-generated content (UGC) breaches the terms of the Agreement – Section 19.
While we have listed out the key changes in the summary above, you should carefully review the revised Agreement in its entirety so that you understand all the changes.
If you have any questions about any of our changes, you may contact our customer services at www.playstation.com/get-help/contact-us/ (see also Section 28 of the Agreement).
