PlayStation Help PlayStation Help & Support

 
 

See if this helps...

Quick Start Guide

What you need to get started

If you have purchased a new PS4 system alongside PlayStation VR (PS VR), set up your PS4 first by following the on screen instructions and then power it down before setting up PS VR. Check the PlayStation 4 User Guide if you want more help with this.

Check that you have the complete contents of PlayStation VR (PS VR):

View full article

Need to contact us?

Live chat

Opening Hours: Mon-Fri 12:00 - 20:00

Call us on 1-300 365-911

We're here to help you. Opening Hours: Mon-Fri 8am - 8pm / Sat 10am - 6pm (Closed Sunday)

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.