Updated 23 September 2015

My PlayStation Vita doesn't recognise my 3G SIM card, what can I do?

Find out what to do if your PlayStation Vita doesn’t recognise your 3G SIM card.


Firstly, try turning the system off by pressing and holding the power button for two seconds and then tapping "Power Off".  Once the console is turned off: 

  1. Make sure that the SIM card is inserted properly by opening the SIM card slot and removing the SIM card tray. 
  2. Remove the SIM card from the tray and re-insert it, making sure that the circuit panel faces up. 
  3. Now put the SIM card tray back into the console and turn on your PlayStation Vita.

If your PlayStation Vita still does not recognise the SIM card please contact your network provider.

Note: Data may be lost if the SIM card is removed while the system is turned on, so make sure that your PlayStation Vita's turned off before removing your SIM card.