Updated 14 March 2017

PlayStation Store bundles cancellation policy


Your right to a refund depends on the type of product you have purchased from PlayStation®Store:

Promotional Bundles such as “3 for 2”

You can cancel your purchase of a promotional bundle within 14 days from the date of transaction, provided that you have not started downloading or streaming any part of the bundle.

Further Information

We recommend that you take care when you top up your wallet or make a purchase on PlayStation®Store. A number of account features are available so you can keep track of your account activity.

To control the purchases made from the PlayStation Store, via your account and console ensure you (i) use our password and passcode tools to control unauthorised log-in to and purchases via your master account and (ii) if you have children, set up a separate sub-account for each child and use our parental controls to limit their expenditure or prevent them shopping at all.

Click on a feature to find out more about it:

How to request a Refund

To request a refund, simply fill out our contact form at https://www.playstation.com/get-help/contact-form/ and select “refund request” from the drop down list in the PlayStation Network & Account section. You’ll need to have the following to hand;

  • Your PSN Online ID
  • Your Sign-In ID (Email Address)
  • Your Date of Birth
  • The name of the purchase you would like refunded

We will process your refund request as quickly as possible, but it could take up to 72 hours for us to verify your claim.  If you have started downloading the game to your console, your request will be declined and we will notify you of this.

You may also request a refund by using the form located here.You may want to refer to the purchase confirmation email you received when you made your purchase in order to complete this form.