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Missing in-game currency purchased from PS Store

Learn how to fix issues with currencies such as Fortnite V-Bucks, FIFA Points and Call of Duty Points not appearing after being purchased from PS Store.

Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Call us on 1-300 365-911

We're here to help you. Opening Hours: Mon-Fri 11:00 -19:30
Closed — 10/04, 13/04,

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.