The speed described by your broadband provider is usually the best achievable speed. This means that you may find that your connection is actually slower than advised, for example, during peak internet usage times or when other devices are connected to your network.
Rentals delivered via streaming may pause and stutter (caused by buffering) if your internet connection speed changes during playback. We may adapt the picture quality of the video to suit your connection speed to avoid buffering. If this continues, please consider switching to a wired connection which may resolve the issue.
There are a number of factors that may affect your connection speed including: