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How to connect your PS4 to the Internet and PlayStation Network

Wired connection (LAN)

Your PS4 system has to be connected to your router via an Ethernet cable.

  1. From the PS4 home screen, go to [Settings] > [Network] > [Set Up Internet Connection].

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Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.