Updated 20 April 2016

Can’t connect with my PlayStation 3 via Wireless / Wired connection

If your PlayStation 3 system is unable to connect to the Internet via a wired or wireless connection, the following article will take you through some steps which might resolve any issues you are experiencing.

 
 
  • Power cycle your network equipment. Turn off all devices (including the PlayStation 3 system) and disconnect them from the power source. Wait a few minutes before turning them back on and allowing them to refresh their network settings.
  • Ensure that your Internet service is functioning correctly. If you experience any problems with your Internet service, contact your Internet service provider.
  • Remember, it is not possible to connect to the Internet via the USB connectors on the PlayStation 3system. The PlayStation 3system does not support USB wireless network devices.
  • Before using with a PlayStation 3 system, an 802.11n router must be set to mixed mode, so that it supports 802.11b or 802.11g wireless signals.
  • It is not possible for the PlayStation 3system to connect to the Internet via a dial-up connection. Only broadband Internet connections are supported.

If you are using a wired connection try the following:

  • Ensure that the modem uses an Ethernet connection, not a USB connection. 
  • Ensure that all network equipment is correctly configured and that all cables are functioning correctly (if in doubt, try using different cables).
  • Ensure that all network equipment firmware and drivers are functioning and up to date.
  • Check that the wireless access point (usually a router or hub) is functioning correctly by attempting to connect the PlayStation 3 system directly to the modem.
  • If the problem persists, check if other devices can connect to the network. If not, there may be a problem with your Internet service. Contact your Internet service provider for more information.

If you are using a wireless connection try the following:

  • The Media Server connection may interfere with the PlayStation 3 system’s Internet connection. Disable it by accessing the XMB Menu and choosing [Settings] > [Network Settings] > [Media Server Connection] > [Disable].
  • Ensure that all network equipment is correctly configured and supports 802.11b or 802.11g wireless protocols.
  • If your wireless network is secure, ensure that the WEP or WPA security key is correctly entered.
  • Ensure that all network equipment firmware and drivers are functioning and up to date.
  • If your wireless network is MAC filtered, ensure that the PlayStation 3 system’s MAC address has been correctly entered in the MAC filter table as a permitted device.
  • If the problem persists, check that other devices can connect to the network. If not, there may be a problem with your Internet service. Contact your Internet service provider for more information. 

If you are having trouble setting up your connection, you can find out how to set up a wireless connection using either the [Easy] or [Custom] settings, or you can try setting up a wired connection using [Easy] or [Custom] settings as well.