Updated 29 January 2018

Can’t connect to Internet on PlayStation 3

If your PlayStation 3 system is having network connection issues, follow these troubleshooting steps to get back online.

Before troubleshooting with this guide, please check the status of PlayStation Network services by heading to the PSN Status page on a connected device. 

 
 

Test your network

  • Test your home network by connecting to the internet on another device. If you still can't connect on this device, contact your internet service provider for more help.
  • Unplug all network devices including the PS3 system. Wait a few minutes before turning them back on – this will refresh the network settings. 
  • Check your router manual — to connect with a PS3 system, your router must support 802.11b or 802.11g wireless protocols. If you are using an 802.11n router, it should be set to mixed mode.

For more troubleshooting steps, select the connection method you're using below:

  • I am using a wireless connection

    • Check the network connection on another wireless device. If other devices are experiencing connectivity issues, there may be a problem with your network. Contact your internet service provider for more information. 
    • Ensure that all network equipment supports 802.11b or 802.11g wireless protocols. 
    • If your wireless network is protected by a WEP or WPA password, double check that this has been entered correctly.
    • The Media Server connection may interfere with the PS3 system’s internet connection. Disable it by accessing the XMB Menu and choosing [ Settings] > [ Network Settings] > [Media Server Connection] > [Disable] before attempting to connect to PSN. 
    • Ensure that all network equipment firmware and drivers are functioning and up to date. Visit the manufacturer’s website for instructions on how to update your router settings. 
    • If your wireless network is MAC filtered*, ensure that the PS3 system’s MAC address has been correctly entered in the MAC filter table as a permitted device. To find the PS3 system’s MAC address, go to [ Settings] > [System Settings] — the MAC address will appear as the first item on the screen. 

    *If you aren’t sure whether or not your network is MAC filtered, ask your network administrator for assistance.

  • I am using a wired connection

    • Ensure that the router uses an Ethernet connection. PS3 systems are not compatible with USB connections. 
    • Check if another device can connect to the network using an Ethernet cable and a different port. If this fails, there may be a problem with your Internet service. Please contact your Internet service provider for more information. 
    • Ensure that all network equipment firmware and drivers are functioning and up to date. Visit the manufacturer’s website for instructions on how to update your router settings. 
    • If the issue is only happening on this PS3 system, it might be necessary to restore its default settings before attempting to set up your network connection.
For a full guide to setting up your network, visit the wireless or wired network articles.