Updated 24 February 2017

How to report content on PlayStation Network

How to report inappropriate content and what we do when you send us a report.

 
 

Should I send a report?

If you are unsure if you should make a report you can check the Community Code of Conduct to find out if the user is breaking the rules. If you think a player hasn’t broken the Community Code of Conduct, but you don’t want to interact with them on PlayStation Network (PSN), you can block them so they can’t contact you directly in future.

If you want to report anything in-game; for example a user is being abusive in a game environment or is cheating you can report them from within the game. See our 'How to report in-game behaviour' article for more information on this.

The difference between Blocking and Reporting

Blocking

If you have blocked a player they can't contact you directly. This means that they can’t:

  • Send you a Friend request
  • Follow you
  • Send you any invitations for parties, Share Play, game sessions, watching broadcasts or Communities.
  • Join any Communities you create
  • See your Friends, whether you have kept that information private or not.

However, you will still see other public content that they post. Our moderation team will not take any action if you block a player.

Block a player if you don’t think they’re breaking the Community Code of Conduct, but they’re annoying you. You can also Report their content too, if they are breaking the Community Code of Conduct.

You can Unblock a player by going to [Friends] > [Players Blocked] or [Block List] - depending on the system you are using.

Reporting

Our human moderators investigate all reports sent to us by players – we do not use a computerised system for this - so sending us lots of reports about a player doesn’t mean we will automatically take action against them. Moderators will only take action against users who don’t stick to the Community Code of Conduct, so think carefully about whether you should report them.

We usually warn users but we may also suspend or ban their PlayStation Network account or PlayStation system without warning for serious breaches of the Community Code of Conduct.

Please note that sending false reports on purpose breaks the Community Code of Conduct and might mean that the sender of false reports receives a warning, ban or suspension.

How to send us a report

See the table below to find out what you can report from your system and select the tick for the type of content and system to go straight to step by step instructions:

  PlayStation 4 PlayStation 3 PS Vita/PS TV PlayStation App/PlayStation Messages App
Messages    
Friend Requests
Live Broadcasts
Players' Profiles 
Party Voice Chat
Party Text Chat
Game Alerts and Invitations
What's New
Community Content

PlayStation 4

Messages

  1. Select [Messages] and highlight the text, audio, or picture message that you’d like to report and press the Options button.
  2. A menu will appear on the right side of your screen.
  3. Select [Report] and choose the best option for the message:
  • It is annoying or not interesting

Choose this if you think the content doesn’t break the Community code of Conduct and then block the player, change your privacy settings or leave the conversation. No action will be taken by our moderation team.

  • I think it should not be on PlayStation Network

If you choose this option, select the reason for the report and select [Report Selected Item]. Our moderators will investigate your report and take appropriate action. Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

  1. Read [About Report] very carefully and select [Next].
  2. Include any relevant information to help our moderators investigate and select [Next].
  3. Read the last page carefully and once you’re happy with the information you have provided, select [Send].

Friend Request

When a player sends you a Friend Request they have the option of adding a message. If the contents of the message are inappropriate you can send us a report by following these steps:

  1. Go to [Friends] and select [Friend Requests].
  2. Open the Friend Request you want to report, press the Options button and select [Report] > [I think it should not be on PlayStation Network].
  3. Select the reason for the report and select [Report Selected Item] for our moderators to investigate or [Block Player] if you prefer not to hear from them again (moderators will take no action if you select [Block Player]). Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.
  4. Read [About Report] very carefully and select [Next].
  5. Include any relevant information to help our moderators investigate and select [Next].
  6. Read the last page carefully and once you’re happy with the information you have provided, select [Send].

Live Broadcast via Live from PlayStation

  1. Start the stream and press the Options button.
  2. Choose [Block This Broadcaster] if you do not want them to send you messages or Friend requests. You will still see their Broadcasts and our moderators will take no action.
  3. Choose [Report This Broadcast] > [Next] > [I think it should not be on PlayStation Network] if you want our moderators to investigate the broadcast and possibly take action against the broadcaster.

If you choose this option, select the reason for the report and select [Report Selected Item]. Our moderators will investigate your report and take appropriate action. Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

  1. Read [About Report] very carefully and select [Next].
  2. Include any relevant information to help our moderators investigate and select [Next].
  3. Read the last page carefully and once you’re happy with the information you have provided, select [Send].

Player's Profile

If there is inappropriate content in a player's profile (like their Real Name, Online ID, About Me or Profile Picture), you only need to report their Online ID for our moderators to investigate their profile. Send us a report by following these steps:

  1. Go to  [Friends] and find the profile in your Friends List or search for the player's online ID.
  2. Highlight the item you want to report and press the Options button.
  3. Select [Report] and choose what you want to report:
  • In-game Behaviour or Things Created or Shared Within Game

You’ll be advised to report the user within the game. You can usually do this by pressing the Options button with the game open. You can find more details in our How to report in-game behaviour or user created content article.

You can also Block the user from this page so you won’t hear from them unless you remove them from your Players Blocked list ( [Friends] > Options button > [Players Blocked]). Our moderators will take no action.

  • Something Created or Shared Outside of Game

You’ll need to go to the way the content has been shared to report it, so see the section in this article for Messages, Broadcasts, Images, Video Clips, Events, Communities or Comments for more help.

  • Something in Profile

Use this option to report an inappropriate Online ID, Real Name, Profile Picture, About Me or Profile Cover Image. If you want to report an in-game username, please go to the game to do so. Choose the best option for the Player’s profile:

  • It is annoying or not interesting

Choose this if you believe the content doesn’t break the Community code of Conduct and then block the player. No action will be taken by our moderation team.

  • I think it should not be on PlayStation Network

If you choose this option, select the reason for the report and select [Report Selected Item] for our moderators to investigate. Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

  1. Read [About Report] very carefully and select [Next].
  2. Include any relevant information to help our moderators investigate and select [Next].
  3. Read the last page carefully and once you’re happy with the information you have provided, select [Send].

Party Voice Chat

You can’t report inappropriate things said during voice chat, but if you created the party you can kick out other users. Select the user you want to kick out, then select [Options] > [Kick Out]. If you did not create the Party you can also block the user by selecting [Block] instead of [Report] in the options meu.

Party Text Chat

You can report inappropriate text messages sent during a Party chat:

  1. Highlight the message you want to report and press the Options button.
  2. Select [Report] > [I think it should not be on PlayStation Network].

If you choose this option, select the reason for the report and select [Report Selected Item]. Our moderators will investigate your report and take appropriate action. Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

  1. Read [About Report] very carefully and select [Next].
  2. Include any relevant information to help our moderators investigate and select [Next].
  3. Read the last page carefully and once you’re happy with the information you have provided, select [Send].

Game Alerts and Invitations

Players have the option of adding a message when they send you an invitation to play online or an item or challenge from within a game. If the contents of the message are inappropriate you can submit a report. You can also Block the Player if you prefer.

  1. Go to [Notifications] or [Events] to open the item you want to report and press the Options button.
  2. Select [Report] > [I think it should not be on PlayStation Network].

Select the reason for the report and select [Report Selected Item]. Our moderators will investigate your report and take appropriate action. Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

  1. Read [About Report] very carefully and select [Next].
  2. Include any relevant information to help our moderators investigate and select [Next].
  3. Read the last page carefully and once you’re happy with the information you have provided, select [Send].

What’s New

If you need to report an activity shown on What’s New, go to it and press the Options button. For full instructions go to the type of activity on this page.

Other users can comment on your PlayStation Network activity. If a comment made on your activity or if content shared with you is inappropriate you can send us a report.

  1. Go to What’s New, highlight the comment you want to report and press the Options button on your controller.
  2. Select [Report] > [I think it should not be on PlayStation Network].

Select the reason for the report and select [Report Selected Item]. Our moderators will investigate your report and take appropriate action. Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

  1. Read [About Report] very carefully and select [Next].
  2. Include any relevant information to help our moderators investigate and select [Next].
  3. Read the last page carefully and once you’re happy with the information you have provided, select [Send].

Community Content

You can report any content posted to a community thread:

  • Community Name
  • Community Profile Image
  • Message of the Day
  • Community Background Image
  • Community Description
  1. Go to [Communities] and go to the Community you want to report.
  2. Highlight a section of the page (or if you are reporting discussion content scroll to the comment you want to report) and press Options on your controller.
  3. Select which part of the Community you want to report.
  4. Select [OK] > [I think it should not be on PlayStation Network].

Select the reason for the report and select [Report Selected Item]. Our moderators will investigate your report and take appropriate action. Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

  1. Read [About Report] very carefully and select [Next].
  2. Include any relevant information to help our moderators investigate and select [Next].
  3. Read the last page carefully and once you’re happy with the information you have provided, select [Send].

PlayStation 3

Messages

  1. Go to [Friends] > [Message Box] > [Received].
  2. Highlight the message you want to report and press (Triangle button).
  3. Scroll down to [Submit Grief Report] and press (X button).
  4. Read the information about Grief Reporting and press (X button) to accept.
  5. Select the reason for the grief report and press (X button).

Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

Friend Request

When a player sends you a Friend Request they have the option of adding a message. If the contents of the message are inappropriate you can send us a report by following these steps:

  1. Go to [Friends] and find the Friend Request.
  2. Highlight the Friend Request you want to report and press (Triangle button).
  3. Scroll down to [Submit Grief Report] and press (X button).
  4. Read the information about reporting and press (X button) to accept.
  5. Select the reason for the grief report and press (X button).

Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

PlayStation Vita & PlayStation TV

Messages

  1. Select [Messages] > [Start].
  2. Select the message to open it and select [Options] > [Report].
  3. Read the guidelines for sending us a report and select [OK].
  4. Select a reason for the report and select [Submit].

Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

Friend Request

When a player sends you a Friend Request they have the option of adding a message. If the contents of the message are inappropriate you can send us a report by following these steps:

  1. Select [Friends] > [Start] > [Friend Requests].
  2. Find the Friend Request you want to report and select [Options] > [Report].
  3. Read the information about reporting and select [OK].
  4. Select the reason for the report and select [OK].

Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

Live Broadcast via Live from PlayStation

Go to the stream you want to report and tap [Play]. You will be redirected to the website of the stream provider to report it. The stream provider will investigate and take action if they need to.

Player's Profile (About Me, Real Name and Profile Picture)

If there is inappropriate content in a player's About Me, Real Name or Profile Picture on their profile, you can send us a report by following these steps:

  1. Select [Friends] > [Start].
  2. Find the profile you want to report from your Friends List, Players Met or search for the Online ID. You can also find the profile you want to report by going to your profile and selecting [Shared Play History].
  3. On the profile select [Options] > [Report]. If this option isn't here, it's because the player doesn't have an "About Me" section.
  4. Read the information about reporting and select [OK].
  5. Select the reason for the report and select [OK].

Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

Party Chat

You cannot report inappropriate things said during voice chat, but if you created the party you can kick out other users. Select the user you want to kick out, then select [Options] > [Kick Out].

However you can report inappropriate text messages sent during a Party chat:

  1. Select [Party] > [Start] and tap the conversation that you want to report.
  2. Select the message you want to report.
  3. Select [Options] > [Report].
  4. Read the information about reporting and select [OK].
  5. Select the reason for the report and select [OK].

Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

Game Alerts and Invitations

Players have the option of adding a message when they send you an invitation to play online or an item or challenge from within a game. If the contents of the message are inappropriate you can send us a report.

  1. Select [Messages] > [Start].
  2. Select [Invitations] or [Game Alerts].
  3. Select the item that you want to report and select [Options].
  4. Select [Report].
  5. Read the guidelines for sending us a report and select [OK].
  6. Select a reason for the report and select [Submit].

Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

What’s New

Other users can comment on your PlayStation Network activity. If a comment made on your activity is inappropriate you can send us a report.

  1. Select [Notifications] and tap on the comment that you want to report.
  2. Select [More] > [Report].
  3. Read the guidelines for sending us a report and select [OK].
  4. Select a reason for the report and select [Submit].

Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

PlayStation App / PlayStation Messages

Messages

  1. Open the PlayStation Messages app directly or by selecting [Messages] in PlayStation App.
  2. Long tap the message you want to report to open the [Copy] and [More] options and tap [More]
  3. Select [Report] and choose the best option for the message – [It is spam] or [I do not think it should be on PlayStation Network] and follow the instructions.
  4. Read the last page carefully and once you’re happy with the information you have provided, select [Send]. Our moderators will investigate your report and take appropriate action.

Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

Friend Request

When a player sends you a Friend Request they have the option of adding a message. If the contents of the message are inappropriate you can submit a report by following these steps:

  1. Go to either [Notifications] or [Friends] > [Friend Requests].
  2. Open the Friend Request you want to report and tap [More] > [Report].
  3. Choose the best option for the message – [It is spam] or [I do not think it should be on PlayStation Network] and follow the instructions.
  4. Read the last page carefully and once you’re happy with the information you have provided, select [Send]. Our moderators will investigate your report and take appropriate action.

Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

Live Broadcast via Live from PlayStation, Twitch, or Ustream

The fastest way to report a broadcast is through your PlayStation 4, but you can also report a stream on the PlayStation App. Go to the stream you want to report and tap [Play]. You will be redirected to the website of the stream provider to report it. The stream provider will investigate and take action if they need to.

Player's Profile (About Me, Real Name and Profile Picture)

If there is inappropriate content in a player's About Me, Real Name or Profile Picture on their profile, submit a report by following these steps:

  1. Go to [Friends] and either select the profile you want to report from your Friends List, or if the player is not a friend, search for the player's online ID.
  2. Select the player to view their profile page and select [More] > [Report] and tell us if you need to report the Online ID or the profile’s About Me.
  3. Choose the best option for the message – [It is spam] or [I do not think it should be on PlayStation Network] and follow the instructions.
  4. Read the last page carefully and once you’re happy with the information you have provided, select [Send]. Our moderators will investigate your report and take appropriate action.

Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

Game Alerts and Invitations

Players have the option of adding a message when they send you an invitation to play online or an item or challenge from within a game. If the contents of the message are inappropriate you can send us a report.

  1. Go to [Notifications] > [Game Alerts] or [Invitations] and open the item you need to report.
  2. Tap [More] > [Report] and tell us if you need to report the Event name or description.
  3. Choose the best option for the message – [It is spam] or [I do not think it should be on PlayStation Network] and follow the instructions.
  4. Read the last page carefully and once you’re happy with the information you have provided, select [Send]. Our moderators will investigate your report and take appropriate action.

Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.

What’s New

If you need to report an activity shown on What’s New, go to full instructions for the type of activity on this page.

Other users can comment on your PlayStation Network activity. If a comment made on your activity or if content shared with you is inappropriate you can send us a report.

  1. Go to What’s New, long tap the comment you want to report to open the [Report] and [Block] options, and tap [Report]
  2. Choose the best option for the message – [It is spam] or [I do not think it should be on PlayStation Network] and follow the instructions.
  3. Select the reason for the report and select [Next]. Our moderators will investigate your report and take appropriate action. Please note that sending us false Reports on purpose breaks the Community Code of Conduct and may result in a ban or suspension of the reporter.
  4. Read the last page carefully and once you’re happy with the information you have provided, select [Send].