PlayStation Help PlayStation Help & Support


Try these...

Need to change your password?

If you know your password and just want to change it, you can do this through your web browser. Visit Account Management and head to 'Security' under the 'Account' tab.

Need to reset a forgotten password?

If you've forgotten your password, you can reset it by using a secure link we'll send to your email inbox. You'll also need your date of birth to verify your identity.


Add a security question or mobile number

Adding a security question or mobile phone number to your PSN account provides an alternative method to verify your identity in case you forget your password.


Having trouble resetting your password?

Wrong date of birth?

If you can't verify your identity using your date of birth, and haven't set up an alternative verification method, you'll need to contact us and provide a copy of your ID in order to change your password.

Under 18?

If you're under 18 and entered an incorrect date of birth when creating your account, you'll need to get a parent or guardian to contact us with a copy of their ID in order for us to help.

No email access?

If you can't access the email address associated with your PSN account, contact your email provider first. If you can't regain access, you'll need to contact us with a copy of your ID in order to change your password and Sign-in ID.


Did you know?

Safety first

Activate 2-Step verification to keep your account as secure as possible

Make your account stronger by adding a second layer of security by requiring your password along with your verification code.

Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Live chat

Opening Hours: Mon-Fri 12:00 - 20:00 AEDT

Call us on 1-300 365-911

We're here to help you. Opening Hours: Mon-Fri 8am - 8pm / Sat 10am - 6pm (Closed Sunday)

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.