Updated 27 May 2016

How to use PlayStation App or web browser to set up a security question and answer on your SEN account

This article explains the steps for putting a security question in place in case you forget your password and cannot reset it using your date of birth.


You can reach Account Management in a number of ways:

  • PlayStation App

Tap [PlayStation Store] on the home screen and go to [Online ID] > [Account Settings].

  • PlayStation Store

Go to PlayStation Store. Sign in, go to your Online ID at the top of the page and click [Account Settings].

  • Account Management website

Click here and sign in for the account management site.

  1. Go to the [Account] tab > [Account Details] > [Security].
  2. Choose your security question and answer.