PlayStation Help PlayStation Help & Support

 
 

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Banned and suspended consoles and accounts

  • whether you have been temporarily suspended (and for how long) or permanently banned and,
  • why you have been banned (see the list of reasons on this page)
  • the date that we placed the ban or suspension on your account or console

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Need to contact us?

Live chat

Opening Hours: Mon-Fri 12:00 - 20:00

Call us on 1-300 365-911

We're here to help you. Opening Hours: Mon-Fri 8am - 8pm / Sat 10am - 6pm (Closed Sunday)

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.