PlayStation Help PlayStation Help & Support

Tell us the issue Get the solution

 
 
  • Enter your search here
  • My PS4 won't turn on
  • How do I turn on 2-Step Verification?

See if this helps...

How to activate an Xperia device

Simply download the application from the app store on your device and sign in using your SEN details.

Alternatively, if you already have the PlayStation Video app installed:

  1. Launch the PlayStation Video app.
  2. Go to [Options] > [Settings] > [Device Activation].
  3. Select [Activate].

Please note that PlayStation Video is only available for Xperia phones and Sony tablets, other brands do not support this service.

View full article

Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Call us on 1-300 365-911

We're here to help you. Opening Hours: Mon-Fri 11:00 -19:30

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.