Updated 6 October 2017

How to use PlayStation TV to change a known master account password

This article is about changing a SEN account password if you know it.


If you have forgotten your password, please see How to reset a forgotten master account password instead and if you have a sub account please see How to change a sub account password.

IMPORTANT - To change your password you need the following:

  • Your correct SEN account password.
  • Your Sign-in ID (email address)

If you are under 18

You are not allowed to have a master account. You need to ask your parent or guardian to contact us for help.

How do I change my password?

  1. Select [Settings] > [PlayStation Network] and enter your password.
  2. On the Account Information page choose a new password, confirm it and select ‘Confirm’.
  3. You can now sign-in to your account using your new password.

Having problems changing your password?

  • This may be because you have lost internet connection or because PlayStation Network is currently undergoing maintenance. Check your internet connection and check for maintenance here.
  • If you have not changed your password, but receive an email notifying you that you have, contact us as soon as possible.