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  • How do I turn on 2-Step Verification?

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How to verify a new account on PSN

When you set up an account on PSN, a verification email will be sent to the Sign-in ID email address associated with that account. Simply click on the link in the email to verify your new account.

How long will it take for the verification email to arrive?

Verification emails are automatic and should arrive shortly after you register an account. During periods of heavy traffic there may be delays in the verification process.

If you have not received the verification email within 24 hours, try signing in to your account and re-sending the verification email. 

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Live chat

Opening Hours: Mon-Fri 10:00 - 18:00 AEST

Call us on 1-300 365-911

We're here to help you. Opening Hours: Mon-Fri 08:00 -20:00
Saturday: 10:00 - 18:30
Special Opening Hours: Sun 02/08: 11:00-15:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.