How to troubleshoot picture and sound issues with your PS5 console

Find out how to resolve picture and sound issues on PlayStation®5 consoles.

No image output from your PS5 console?

If your PS5® console and screen are turned on but there is no image, please try the following steps:

  1. Check the HDMI connection
    Make sure you have a secure connection to both your PS5 console and the screen using the included HDMI cable. If possible, try using a different HDMI cable. If your screen has multiple HDMI ports, try using a different one. Make sure to also have the correct channel selected for HDMI.

We recommend using the HDMI 2.1 cable that is included with your PS5 console so you can get the best out of the console's new high-performance features. However, older HDMI cables can be used too.

HDMI guide

The PS5 console supports HDMI 2.1 specifications and also supports 4K 120Hz video output. This means you can enjoy smoother gameplay and higher frame rates when using a compatible TV or monitor.

PS5 console 4k resolution guide
  1. Connect directly to the HDMI port
    Connect the PS5 console directly to the HDMI port on the screen. If you have other devices connected to your screen (sound bar, home theater, game capture devices, etc.), disconnect them to see if this fixes the issue.
Connect PS5 console to screen
  1. Turn the power back on
    Turn off your screen and PS5 console completely. Disconnect their power cables, wait 20 minutes, and then reconnect the power cables again. Turn on everything and check the image.
  2. Check the device firmware
    Make sure your screen has the latest firmware version. Refer to the manufacturer's user manual for additional settings needed for high-resolution signals.

If you're still having issues, please visit PlayStation Repairs.

PlayStation Repairs

No audio output from your PS5 console?

If there is no sound coming from your screen or audio device, please try the following steps:

  1. Adjust audio settings
    Make sure your screen and any other audio devices aren’t muted and that the volume is loud enough.
  2. Check audio output settings
    Make sure your PS5 console audio output is set to a HDMI device.
Change PS5 console audio settings
  1. Update system software
    If you're experiencing sound issues, try updating your PS5 console system software to the latest version.
Update PS5 console system software
  1. Check the HDMI cable
    A faulty HDMI cable can cause audio problems. Try using a different HDMI cable to see if it fixes the problem.

We recommend using the HDMI 2.1 cable that is included with your PS5 console so you can get the best out of the console's new high-performance features. However, older HDMI cables can be used too.

HDMI guide

The PS5 console supports HDMI 2.1 specifications and also supports 4K 120Hz video output. This means you can enjoy smoother gameplay and higher frame rates when using a compatible TV or monitor.

PS5 console 4K resolution guide
  1. Connect directly to the HDMI port
    Connect your PS5 console directly to the HDMI port on the screen. If you have other devices connected to your screen (sound bar, home theater, game capture devices, etc.), disconnect them to see if this fixes the issue.
  2. Check the device firmware
    Make sure your screen or audio device has the latest firmware version. Refer to the manufacturer's user manual for additional settings needed for high-resolution signals.

If you're still having issues, please visit PlayStation Repairs.

PlayStation Repairs

Still having issues?

Please visit PlayStation Repairs by selecting your issue below.

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