Troubleshooting steps for picture or sound issues on PS5™ consoles

If you are experiencing sound issues that started from a previous software update, please update to the most current system software for your console.

1. Connect the console directly to the TV HDMI port. Removing all other audio or video devices may resolve picture or sound issues. 
2. Verify that the TV is on the correct input. 
3. Try using a different HDMI cable. 
4. Try using a different TV input and HDMI port. 

If you are still experiencing issues, please contact us.