Troubleshoot PS4 console disc issues

How to troubleshoot PS4 console disc issues

If you’re having problems playing or loading some of your games on your PlayStation®4 console, try the following troubleshooting steps.

Troubleshoot PS4 console disc reading issues

Reinsert the disc into your console after each of these steps.

  1. Clean the disc with a soft, clean cloth to remove any dirt or prints.
  2. Try inserting another game, Blu-ray disc, or DVD.
    PS4™ consoles can't play burned discs or audio CDs.
  3. Access Safe Mode and select option 5 Rebuild Database.
Safe Mode on PS4 consoles
  1. If the Rebuild Database option doesn’t resolve the issue, access Safe Mode, and select option 7 Initialize PS4 (Reinstall System Software).
Warning: Selecting Safe Mode option 7 deletes all information on the console, including the System Software. Visit the guide below to download the reinstallation version of the PS4 console system software.
Reinstall PS4 console system software

If these troubleshooting steps don't fix the issue, please visit PlayStation Repairs.

Troubleshoot unwanted PS4 console disc ejection 

  1. Press and hold the PS button on your controller to open the quick menu and select Power > Turn off PS4.
  2. Unplug your PS4 console and hold down the power button for 30 seconds until you hear two beeps.
  3. After five minutes plug your console back in and turn it on.
Update your PS4 console system software
  1. Go to Settings > System Software Update.
  2. If you're having issues updating your system software, visit the guide below. 
System Software Update
Tighten the manual eject screw

A loose manual eject screw could be causing the issue. Visit the guide below to find the location of your PS4 console's manual eject screw.

Manually eject a disc from a PS4 console

Check the disc for scratches and dirt 

  • Clean a scratched or dirty disc using a lint-free cleaning cloth made specifically for cleaning Blu-ray Discs or DVDs.  
  • Clean the disc by wiping from the centre towards the edge of the disc.

Still having issues?

Your PlayStation console may need to be repaired. Please visit the PlayStation Repairs diagnostic tool by selecting your issue below.

 

Need help? 

Contact our support specialists

Contact PlayStation Support