Problems reading discs on PlayStation®4

Problems reading discs on PlayStation®4

If you are having problems playing or loading some of your games on your PS4™, try the following troubleshooting steps that may solve the problem.

PS4 disc troubleshooting

  1. Clean the disc with a soft, clean cloth to remove any dirt or prints.

  2. Try inserting another game, Blu-Ray disc, or DVD. The PS4™ console does not play burned discs or audio CDs.

  1. Access Safe Mode and select option 5 Rebuild Database. 
  2. If the Rebuild Database  option does not resolve the issue, access Safe Mode, and select Option 7 Initialise PS4 (Reinstall System Software). 

Warning: This option deletes all information on the hard disk drive, including the System Software. Visit the PlayStation system update page to download the reinstallation version of the PS4™ system software

Still Having Issues?

If you've tried the steps above and your PS4™ console still isn't able to read discs, your system may need to come in for service. Visit the Fix & Replace page to troubleshoot and create a case.

Need help? 

Contact our support specialists

Contact PlayStation Support