Find out how to reset your controller and other troubleshooting steps.
If you’re having issues with your controller, often the first troubleshooting step is to reset your controller. Resetting won’t reconfigure your controller or affect pairing and profile settings.
Make sure to update your PlayStation®5 console system software and your DualSense Edge™ wireless controller device software to the newest versions available.
If you’ve tried resetting your controller and are still having issues, please select an issue from the options below.
Button or stick issue
Broken or missing parts
Controller doesn’t pair
Cover doesn’t fit
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