Learn how to resolve issues when trying to access Safe Mode on your PlayStation®5 console or PlayStation®4 console.
If you're having trouble turning on your PS5™ console or PS4™ console, or you find that your console won't go into Safe Mode, there are a couple of steps to take.
Try using different USB/HDMI/power cables. It's also a good idea to test your cables using a different system such as a Blu-ray player. Testing each cable and port will help identify where the issue is occurring.
If all of the cables are working properly, try power cycling your console.
Completely turn off the console by holding the power button.
Wait for the power light to stop flashing, then remove the power cable and leave the console for 20 minutes.
Reconnect and attempt to launch Safe Mode.
If you still can't access Safe Mode, please visit the PlayStation Repairs diagnostic tool for further steps and to arrange a repair.
Contact our support specialists