Find out about the different Horizon Forbidden West editions, the game's supported languages and how to access your pre-order bonuses.
I didn't get a disc with my Collector's or Regalla Edition. Is that correct?
Yes, these editions include a download code that grants you access to the PS4™ console and PS5™ console versions of the game. If you start on a PS4 console but want to continue on a PS5 console, this is possible! Your save games will be transferable from PS4 consoles to PS5 consoles.
How do I access my bonus content?
The physical editions of the game include a voucher with a code, which you can redeem on PlayStation™Store to gain access to your bonus content. If you purchased a digital version of Horizon Forbidden West, the bonus content is included when you download the game. Please check your retailer receipt (physical or digital) for the code.
I did not pre-order the game, but can I still access the Nora Legacy Outfit and Spear pre-order bonuses?
No, the pre-order bonuses are not available after the pre-order period ends (which is when the game launches).
What platforms can I play Horizon Forbidden West on?
Horizon Forbidden West will be released on PS4 consoles and PS5 consoles.
Will Horizon Forbidden West be available on other platforms in the future?
There are no plans to bring Horizon Forbidden West to any other platforms at this time.
What languages will Horizon Forbidden West be available in?
Spoken (voice-overs from local talent): English, French, Italian, German, Spanish, Polish, Portuguese, Russian, Arabic, Japanese, Latin-American Spanish, Brazilian Portuguese.
Subtitles: English, French, Italian, German, Spanish, Polish, Portuguese, Russian, Arabic, Japanese, Latin-American Spanish, Brazilian Portuguese, Dutch, Danish, Norwegian, Finnish, Swedish, Hungarian, Czech, Turkish, Greek, Simplified Chinese, Traditional Chinese, Thai and Korean.
Does Horizon Forbidden West include Multiplayer?
No, Horizon Forbidden West is a single-player game only.
What is Machine Strike?
Machine Strike is the board game played by inhabitants of the world of Horizon. It is played with carved wooden and metal pieces in the shapes of machines. Aloy will be introduced to Machine Strike in Horizon Forbidden West and she can challenge many different characters to a match.
Buy the digital version for PS4 consoles from PlayStation Store to get the digital version for PS5™ consoles at no extra cost.
If you are purchasing, or already own, the PS4 disc version of this game you can get the PS5 digital version at no extra cost.
To upgrade to the digital PS5 version, you will need a PS5 console with a disc drive. PS4 game discs can't be used with the PlayStation®5 Digital Edition.
A trophy didn't unlock for me. What should I do?
If you're having issues with certain trophies/achievements not unlocking, please make sure that you meet all of the criteria for unlocking the trophy first.
If you've played Horizon Forbidden West on multiple PlayStation consoles, please make sure that you've performed a trophy sync on all of them.
Please note: To perform a trophy sync on a PlayStation console, go to Trophies, press the options button and select Sync.
If the issue persists, please submit all relevant information via the online reporting form.
Where do I go for Customer Support?
If you have questions or issues related to hardware, purchases or PlayStation Network, please contact PlayStation Support.
How do I submit a bug report?
You can submit all bug reports here.
The more information that you can provide, the easier it will be for our teams to investigate and potentially fix the issue that you are reporting. Please use respectful language when reporting issues.
My game crashed. What do I do?
On your console, always select to Submit a Report when the game tells you to, and try to include as much information about what you were doing when the crash occurred. There is a comment box on the console that will let you do that, which will greatly help our teams to find out what happened.
To help further on PS5 consoles, go to Users and Accounts > Privacy > Data you provide and select Full.
After reporting the crash, you should be able to close the game and restart from your previous save.
I have thalassophobia/fear of (deep) water, will I be able to skip underwater sections?
No, there are parts of the game where it will be necessary to go underwater.
What accessibility options are available?
We are taking ongoing feedback for accessibility features in Horizon Forbidden West. Take a look at what accessibility features are available via the PlayStation Blog.
Am I allowed to stream Horizon Forbidden West?
Yes, you can livestream Horizon Forbidden West from launch onwards. We can't wait to see you enjoy the story with your viewers.
Can I make videos for my YouTube channel?
Yes. We'd love to see your video content as you journey through the Forbidden West.
How do I share my content for Community Spotlights?
We love highlighting your in-game creations. If you have content that you'd like to share, you can do so via our social channels. Tag us or use #BeyondTheHorizon. You will receive a private message from the official Guerrilla accounts if we'd like to share your content.
Where can I find your Community Values?
Please find the Community Values here.
Contact our support specialists