If your payment method has had a charge reversed on a PlayStation™Store purchase, this can result in your account being restricted from accessing PlayStation Network (PSN).
As a chargeback can indicate you suspect fraud or account takeover, we will suspend your account or console to protect it while we investigate. If there is no lawful reason for the chargeback (e.g. no legal right to a refund), your account will remain suspended until the debt is repaid.
If you see a PlayStation Store transaction that you don't recognise, please contact us before reversing the charge in order to avoid an account suspension.
To help prevent unauthorised purchases, please secure your account by setting up Require Password at Checkout on PlayStation Store. If you are a family manager, you can enable spending limits on child accounts.
Contact our support specialists