You and your family members must follow our Code of Conduct in all dealings with us and other members of the PSN community.
Read this carefully and help us keep PSN the best place to play for everyone.
✓ Be inclusive.
PSN is for everyone, regardless of gender identity, sexual orientation, race, ethnicity, nationality, colour, immigration status, social and economic class, educational level, shape and size, family status, political belief, religion, and mental and physical ability, or any other attribute that people use to label others or divide communities.
☒ Do not do or say anything hateful. For more information, please visit playstation.com/hate-speech-policy.
☒ Do not threaten, harm, or alarm anyone or encourage anyone else to do so.
☒ Do not bully, harass, or stalk anyone.
✓ Be sensible. Follow the law.
☒ Do not be vulgar or offensive.
☒ Do not encourage anyone to hurt themselves or someone else.
☒ Do not threaten, condone, perform, or promote any illegal acts.
☒ Do not impersonate anyone else.
☒ Do not infringe anyone’s privacy or spread lies about anyone.
☒ Do not infringe anyone’s intellectual property.
✓ Be kind.
Help each other out. Remember you were new once too. You can help make someone’s early gaming and community experiences good ones by being considerate.
✓ Be respectful.
We know we can’t expect everyone to agree all the time. Disagree respectfully or walk away.
☒ Do not do anything to harm the PlayStation brand or PSN community.
✓ Be responsible.
If you believe you have found a vulnerability in PSN products or services, tell us so we can fix it. Please visit HackerOne.com/PlayStation for information on our BugBounty program.
☒ Do not use the PSN or any of its products for, or associate them with, spam or any commercial activity.
☒ Do not share, buy, sell, rent, sub-license, trade, or transfer any accounts, account details, or other credentials.
✓ Be a team player.
☒ Do not disturb or interrupt gameplay.
☒ Do not cheat.
☒ Do not use any bugs, glitches, vulnerabilities, or unintentional mechanics in products or PSN to get an advantage.
☒ Do not phish for or harvest any accounts, account details, or other credentials.
☒ Do not forward recommendations or offers to your contacts without their permission.
☒ Do not share or send information that misleads others.
✓ Be discreet. Keep it decent.
Always use common sense and good manners. Things you say and do online affect other people and have real-world consequences. Think before you post anything online. Beware that information you put online can spread and may be seen by people you didn’t expect would see it.
☒ Do not reveal personal information about other people or yourself. It makes you and them vulnerable. Personal information includes, but is not limited to, social network handles, messaging app profiles, phone numbers, email addresses, and real-world addresses like your home, school, or temporary location.
☒ Do not share material that is pornographic, obscene, or that depicts extreme or abhorrent violence.
☒ Do not share or threaten to share any image or other media of another person without their consent.
✓ Help us ensure PSN is the best place to play.
We are committed to providing a safe and welcoming environment. If you breach this Code, or your conduct off PSN gives us reason to believe you may endanger the safety or well-being of our community, we may take any action as reasonably necessary to protect PSN and our players.
If you believe someone has breached the Code of Conduct, tell us so we can take action to help keep PSN and our community safe. It is particularly important to tell us if you think there is a risk anyone could get hurt in real life. If you see someone else misbehaving:
√ If you engage with them, stay calm and respectful. Lead by example and don’t breach this Code yourself.
☒ Do not submit false grief reports or otherwise abuse the grief reporting system.
✓ Follow any specific rules for each product.
Contact our support specialists