What players aged 7–17 need to know before going online with PlayStation.
Read these rules — they will help you have a better time playing online.
Talk to the adult who usually looks after you (we'll call them your Responsible Adult) about using PSN and what you want to do.
PlayStation Network—or PSN—is our name for all the stuff you can do over the Internet on your PlayStation console.
With an account for PSN you can create your own nickname and profile, add a picture and connect with other friends who have an account for PSN.
If your Responsible Adult is happy for you to sign up, your PSN account can let you:
Never use anyone else’s bank card, phone or PayPal account unless they are with you and they have said it’s OK. If you want to buy something, ask your Responsible Adult and tell them how much it costs first.
Never call other people names.
Never tell them you or someone else is going to hurt them.
Never make fun of them for being different to you. That means not being mean because of the colour of people's skin, their religion, where they live or how much money they have.
Do not tell people your real name, where you live or where you go to school. Do not send anyone pictures of yourself or anyone else.
Never go to meet anyone from PSN in real life without taking your Responsible Adult.
That means you won't be able to play your games online. You'll also lose your V-Bucks and FIFA Points and other things you have bought.
If you do something very serious, we'll let the police know.
PlayStation Store is our shop for games and many other things that you can buy and download. Just like the rest of PSN, there are some rules for using PlayStation Store:
Some games use made-up money called “Virtual Currency”. Things like 'FIFA Points' and 'V-Bucks' are examples of Virtual Currency. You need to know that:
We run PSN. We are a company called Sony Interactive Entertainment Network Europe Limited. A company can change its name so companies also have a number which never changes. Our registered company number is 06020283.
If you live in the European Economic Area, we act through our branch office in the Netherlands, at Olympia 1, 1213NS Hilversum. Our branch company number is 000051647869. Although the details are different to our company name and number, it’s still us.
If you have a problem with your console or game, the best way to contact us is by using a form on our website.
You can write to us at:
Sony Interactive Entertainment Network Europe Limited
10 Great Marlborough Street
Ask your Responsible Adult for help if you need it.