PlayStation Help PlayStation Help & Support

 
 

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There's no picture on my PlayStation Vita, what can I do?

Is the PlayStation Vita turned on?

When turning on your PlayStation Vita system for the first time, or when the console has been turned off, press and hold the power button for five seconds. When the power comes on, the PS Button lights up blue  If the PS button does not light up blue, please click here to find out what to do if your PlayStation Vita isn’t turning on.

Is the PlayStation Vita on, but no image being displayed?

To check this you'll need to force the PlayStation Vita to turn off. Press and hold the power button for more than 30 seconds to completely turn off the system and then release the button. After a moment press and hold the power button again for five seconds to start up the system.

 

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Need to contact us?

You can call us on the following numbers:

Bahrain: +973 650009205
Kuwait: +965 22067399
Qatar: 00800100852
Saudi Arabia: 800844 0483 (STC) / 800850 0542 (Non-STC)
UAE: 8000 357 03946

We're here to help you. Opening Hours: (Sun-Thu)
12th August to 16th August: 10:00 – 16:00
19th August onwards: 8:00 – 16:30

We may ask you to provide your PSN account details or console serial number. Please have these handy when you call.

If your country is not listed above, please contact us by email instead.