Updated December 4 2018

Cannot start PS4 in Safe mode

Learn how to resolve issues when trying to access Safe Mode and find links to diagnostic tools and PS4 Safe Mode information.

If you are having trouble turning your PS4 system on, or you find that your PS4 won't go into Safe Mode, there are a couple of troubleshooting steps to try.

 
 

How do I start my PS4 system in Safe Mode?

  1. Turn off the PS4 system by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.
  2. Once the PS4 system is off, press and hold the power button again. Release it after you hear the second beep: one beep will sound when you first press, and another seven seconds later.
  3. Connect the DUALSHOCK 4 with the USB cable and press the PS button on the controller.
 
 

Are the USB, HDMI and Power cables functioning properly?

It might be the case that a USB, power or HDMI cable is failing. Try using different USB/HDMI/power cables, plugged into different HDMI ports and wall sockets. It is also a good idea to test your cables using a different system such as a Blu-ray player. Testing each cable and port will help identify where the issue is occuring.  

 
 

Power cycle the PS4 system

If all of the cables are working properly, try power cycling the PS4 system to rectify the issue:

  1. Completely turn off the PS4 by holding the power button.
  2. Wait for the power light to stop flashing, then remove the power cable and leave the PS4 system for 20 minutes.
  3. Reconnect the PS4 system and attempt to launch Safe Mode.
 
 

Power cycle the PS4 system without the HDD

  1. Completely turn off the PS4 by holding the power button.
  2. Remove the HDD and attempt to turn the system on.
  3. Completely turn off the PS4 system, remove the power cable and leave the PS4 system for 20 minutes
  4. Re-install the HDD in and boot into Safe Mode.