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PlayStation Store Pre-Orders

When will I get my pre-order?

Your pre-ordered content will usually be available for download 2 days before release. This is called pre-load. Note: pre-load content is locked, so you can’t play it early!

You can configure your console to pre-load your pre-orders automatically as soon as they are available.

If you prefer not to do that, your pre-order purchases will usually appear in your Library/Download List up to two days before release, so you can download it ahead of time and get playing straight away on the release date. If your content was not available to download ahead of release check your Library/Download List on the day of release to start downloading it.

Go to your Download List/Library to download your new content or set up automatic download on your PS4 or PS3 system.

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Need to contact us?

You can call us on the following numbers:

Bahrain: +973 650009205
Kuwait: +965 22067399
Qatar: 00800100852
Saudi Arabia: 800844 0483 (STC) / 800850 0542 (Non-STC)
UAE: 8000 357 03946

We're here to help you. Opening Hours: (Sun-Thu) 9:00 AM – 5:30 PM AST

We may ask you to provide your PSN account details or console serial number. Please have these handy when you call.

If your country is not listed above, please contact us by email instead.