PS4: How to cancel a pre-order

How to cancel depends on whether you paid immediately when you placed your pre-order or if you placed a “pay later” pre-order.

If you have started to download the main part of your order you cannot cancel it. Please note that download may happen automatically if you have enabled Automatic Download in your system settings.

After payment (immediate payment)

How long you have to cancel (cooling off period) depends on when you paid:

• More than 14 days before main product release date

You can cancel up to the release date if you have not started to download¹ the main part of the pre-order (or the pre-load file).

• 14 days or less before main product release date

You can cancel up to 14 days after placing the pre-order if you have not started to download¹ the main part of the pre-order (or the pre-load file).

If you have not started to download the main product and your pre-order included immediately accessible extra content, this extra content will stop working if you cancel your pre-order and you will receive a refund to your wallet. If no additional content was included you will receive a refund to the original payment method where possible².

Contact us to cancel your pre-order if you have paid.

Before payment (pay later)

You can cancel your pre-order via Account Management any time before payment is taken from your wallet. You will usually be charged two days before the expected release date although this can vary.

We will send you an email on the day we take payment to let you know that your wallet has been debited. If you have not been charged, you can cancel your pre-order by going to Transaction History on any devices activated on your account:

1. Go to [Settings] > [PlayStation Network/Account Management] > [Account Information] > [Wallet] > [Transaction History].
   
2. Find the pre-order that you want to cancel - the purchase date will be the date that you placed the pre-order.
3. If we haven’t taken payment there will be an option to cancel the pre-order.

After payment (pay later)

You can cancel your pre-order up to 14 days after your wallet was debited provided you have not started to download¹ the main part of the pre-order.

Contact us to cancel your pre-order if you have paid.

¹ This applies to auto-download as well as if you download from your download list.

² We are unable to do this for certain payment methods. In those cases, we’ll refund to your wallet.