If you have paid for pre-ordered content on PlayStation Store but have changed your mind about the purchase — you can request a refund. PlayStation Store refunds can be issued for pre-ordered content, as long as the request is made before the release date, or within 14 days of purchase, and the content has not started to download or stream.
| Please note, if you have started to download the main part of the order, you will not be able to request a refund. Please be aware that downloads will happen automatically if Automatic Downloads are enabled in your system settings. |
Please note, if you have not started to download the main product and your pre-order included extra content that is made available before the main product release, you will no longer be able to access this extra content if you cancel your pre-order.
You will receive a refund to the original payment method where possible*.
To cancel your pre-order, please fill in this form.
*This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a pre-order made with one of these payment types, the refund will be sent to your wallet.