Updated November 7 2019

How to cancel a PlayStation Store pre-order

  • PlayStation Store & Transactions :
  • PlayStation Store Information & Pre-Orders

Find out how and when you can cancel a PlayStation Store pre-order.

 
 

If you have paid for pre-ordered content on PlayStation Store but have changed your mind about the purchase — you can request a refund. PlayStation Store refunds can be issued for pre-ordered content, as long as the request is made before the release date, or within 14 days of purchase, and the content has not started to download or stream.

Please note, if you have started to download the main part of the order, you will not be able to request a refund. Please be aware that downloads will happen automatically if Automatic Downloads are enabled in your system settings. 
Turn off Automatic Downloads
 
 

How long do I have to cancel my pre-order?

  • I paid for content more than 14 days before the main product release date.
    You can cancel any time up to the release date if you have not started to download the main part of the pre-order content (including pre-loading before release). 

  • I paid 14 days (or less) before the main product release date.
    You can cancel up to 14 days after placing the pre-order if you have not started to download the main part of the pre-order content (including pre-loading before release).

You will receive a refund to the original payment method where possible*.

To cancel your pre-order, please fill in this form.

*This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a pre-order made with one of these payment types, the refund will be sent to your wallet.

PlayStation Store cancellation policy