Updated July 27 2017

How to manage automatic wallet funding

This article explains the account setting Automatically Add Funds to Renew Subscriptions or Pay for Pre-ordered Content and the reasons that auto-funding might fail.

 
 

How to set-up auto-funding

Choose the device you'll be using for full instructions.

  1. Make sure a payment method is linked to your account.
  2. Select your local user account and press up on the control pad to access the Function menu and go to [Settings] > [PlayStation Network] > [Account Information] > [Wallet] > [Purchase Settings] and press (X button).
  3. Select [Fund Wallet Automatically] and select [Yes] or [No] to turn auto-funding on or off.
  4. Select [Confirm] and press (X button).

You can reach Account Management in a number of ways:

  • PlayStation App

Tap [PlayStation Store] on the home screen and go to [Online ID] > [Account Settings].

  • PlayStation Store

Go to PlayStation Store. Sign in, go to your Online ID at the top of the page and click [Account Settings].

  • Account Management website

Click here and sign in for the account management site.

  1. Make sure a payment method is linked to your account.
  2. Go to the Account tab and select Wallet. Select ‘Edit’ under ‘Wallet Settings’
  3. On the ‘Edit Wallet Settings’ page set ‘Automatically Add Funds to Renew Subscriptions’ to either ‘Yes’ or ‘No’
  1. Make sure a payment method is linked to your account.
  2. Go to [PlayStation Network] > [Account Management] > [Transaction Management] > [Automatically Add Funds to Renew Subscriptions or Pay for Pre-ordered Content].
  3. Enter your password.
  4. Select [On] or [Off] from the drop down menu and select [Confirm] to turn auto-funding on or off.
  1. Make sure a payment method is linked to your account.
  2. Select [PlayStation Store] > [Options] > [Transaction Management] > [Automatic Funding Settings ].
  3. Enter your password.
  4. Tick or untick the check box to to turn auto-funding on or off.

What is automatic wallet funding (auto-funding)?

Auto-funding is a feature for master accounts that helps to make sure that you don't lose a subscription or fail to get your pre-order on time because of a missed payment.

This works by using the default payment method linked to your account to automatically top up your wallet with the subscription renewal/pre-order price. If your wallet funds cover the payment we will not charge your payment method.

We will usually ask you to provide your payment details and we will switch auto-funding [On] when you subscribe to a paid service, but not when you place a pre-order.

When might I be automatically charged?

If you purchase a subscription service, like PlayStation Plus, we will switch on auto-funding, so that the default payment method linked to your account will be debited on renewal date if you do not have enough wallet funds.

We do not switch auto-funding on when you place a pre-order; so you will need to either ensure your wallet has sufficient funds when we take the pre-order payment or switch on auto-funding through Account Management.

You can also remove payment information at any time. However, please note that removing payment details will not stop your wallet being charged for subscriptions or pre-orders that have not been cancelled if there are enough wallet funds.

Auto-funding for child family members

When you create a family account, any family members under 18 don't have a wallet. This means that auto-funding is not available, so child family members can't buy automatically renewing subscriptions.

Pre-orders are usually paid for immediately so, provided the following conditions apply at time of purchase, we can automatically take payment from the Family Manager's account wallet:

  • The Family Manager has enough funds in their wallet. The Family Manager's default payment method is never debited for a child family member's purchase - even if auto-funding is switched [On].
  • The ‘Monthly spending limit’ is set to an amount that covers the pre-order payment and any previous purchases made on the child family member's PSN account that month. Find out how to change a child family member's spending limit here.

Find out more about pre-order payments in our 'PlayStation Store pre-orders' article.