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PlayStation Plus cancellation policy

Your right to a refund depends on the type of product you have purchased from PlayStation®Store:

Subscription Services

You can cancel your purchase of a subscription service and request a refund to your PSN Wallet within 14 days from the initial transaction date, even after you start using the subscription.  The refund will be reduced pro-rata for the period during which you used it.  This may show as two transactions in your account transaction history: a refund to your wallet of the full amount originally paid and then a debit of a charge for the period of the service you received.

If you take advantage of a free trial when you sign up to a service, the 14 day cancellation period will commence on the day we accept your order of the free trial and the duration of the free trial will be included in the 14 day period. For example, you sign up for a free trial which lasts 7 days and your wallet is debited for the subscription at the end of the trial, you will have 7 days after your wallet was debited to cancel.

Note: When you purchase a subscription service such as PlayStation®Plus, you agree to a rolling subscription with periodic billing (e.g. annual billing). You can stop making payments at any time by turning off [Auto-renewal] (click here for more information) but, beyond the initial 14 day cancellation period, you will not receive a refund for payments already made. When you turn off [Auto-renewal], your subscription will continue until the next payment is due, at which point it will end.

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Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.