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PS4: Information about Family on PSN

With PS4 system software 5.00 comes Family on PSN, a new way to help keep your Family Members safer on your PS4 system and PlayStation Network.

By setting up accounts for your Family Members you can customise individual parental controls and spending limits for each child, and appoint Adult Family Members as Parents/Guardians. A Family can consist of up to 7 PSN accounts (including yourself) or 15 local users.

Families can be managed directly on the PS4 system, or through account management on the web.

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PS4: Setting parental controls and spending limits

If children will be using the PlayStation 4 system, parents and guardians can set limitations on things such as online access, age ratings, spending limits and what content is suitable for them to play or watch.

There are three areas of parental controls that can be set:

Network Features Applications and Devices
System Restrictions

These settings affect a child's PSN account, and are saved on the cloud so they work across all devices.

These include:

  • Contacting other PSN users.
  • Viewing and sharing user-generated content.
  • Spending limits on PlayStation Store.

These settings can be customised for individual users on the PS4 system that are under 18, regardless of whether they have a PSN account or not.

These include:

  • Age ratings for game, Blu-ray and DVD discs.
  • Use of the PlayStation VR headset.
  • Access to the internet browser.

These settings apply to all local users on the PS4 system regardless of age, family member status and whether they have a PSN account or not.

These include:

  • Blocking new user creation and guest login.
  • Changing security passcodes.
  • Activating the web filter.

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Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.