Updated August 17 2017

Online Safety

How PlayStation keeps PlayStation Network users as safe as possible

 
 

Online safety information for parents

If you allow your child to play online, their Online ID will be visible to other players. This means that they may receive friend requests, text messages or game notifications or invitations from other players.

You can find out more about keeping your children safe online here.

There are some parental controls you can place on your children's local users and PSN accounts to help keep them safe online. For help setting up parental controls, please click here.

We can take action to ban PlayStation Network users and/or provide their information to law enforcement where appropriate. Find out more about reporting users here. However, we also recommend that you familiarise yourself with your local law enforcement agencies. To find out more about the agencies we are working with to keep your children safe go to Virtual Global Taskforce.

We recommend talking to your children before allowing them to use PlayStation Network and ensuring they understand how to take care online. You may find it helpful to use the following advice:

When you use PlayStation Network you are on the internet. It's very important for you to always remember that people you meet on the internet might be pretending to be some one else and might not be nice.

To make sure that no one spoils your fun make sure you always follow these rules:

  • Always tell the truth about your age online. Make sure that you ask a grown-up for help setting up your PlayStation Network account and make sure you tell the truth when you give us your details.
  • Make sure you know who you are talking to. Don’t accept friend requests from people you don’t know.
  • Remember you can be recorded on a webcam.
  • Keep your personal information private (name, age, address, phone number, school). Don’t put your personal information in an online username.
  • Be polite, even if other people are not polite to you.
  • Block people who upset you or make you feel uncomfortable and talk to an adult about it.
  • Only share photos that are appropriate. Would you show them to your parents or teacher?
  • Only share photos with people you can trust. If somebody has a photo of you, they can send it to lots of other people or post it on websites where anyone can see it without you knowing about it.
  • Don’t buy anything without your parent’s permission.

If anyone asks you to do anything that you don't want to do or that you think you shouldn't do, you can report them to us. It's a good idea to do this because this person might be upsetting other people too.

Don't worry, we won't tell anyone if you report another user. Talk to a grown up if you are unsure about reporting another person. You can find out how to report people on this page.

Online safety information for under 18s

When you use PlayStation Network you are on the internet. It's very important for you to always remember that people you meet on the internet might be pretending to be someone else and might not be nice.

To make sure that no one spoils your fun make sure you always follow these rules:

  • Always tell the truth about your age online. Make sure that you ask a grown-up for help setting up your PlayStation Network account and make sure you tell the truth when you give us your details.
  • Make sure you know who you are talking to. Don’t accept friend requests from people you don’t know.
  • Remember you can be recorded on a webcam.
  • Keep your personal information private (name, age, address, phone number, school). Don’t put your personal information in an online username.
  • Be polite, even if other people are not polite to you.
  • Block people who upset you or make you feel uncomfortable and talk to an adult about it.
  • Only share photos that are appropriate. Would you show them to your parents or teacher?
  • Only share photos with people you can trust. If somebody has a photo of you, they can send it to lots of other people or post it on websites where anyone can see it without you knowing about it.
  • Don’t buy anything without your parents' permission.

If anyone asks you to do anything that you don't want to do or that you think you shouldn't do you can report them to us. It's a good idea to do this because this person might be upsetting other people too.

Don't worry, we won't tell anyone if you report another user. Talk to a grown up if you are unsure about reporting another person. You can find out how to report people on this page.

You can find out more about staying safe online here. If you are not sure of anything you read here, ask the person who looks after you for help.

How PlayStation keeps PlayStation Network users as safe as possible

Community Code of Conduct
When users sign up for an account they agree to the SEN Terms of Service, which includes the Community Code of Conduct. If a user breaks the terms they agreed to when creating their account, we will take action against them, so it is important that all users understand how they should behave. You can find a simplified version of the Community Code of Conduct here, but you should make sure that you read and understand the full SEN Terms of Service before signing up for an account.

Bans and Suspensions
Users will often be suspended or permanently banned from using PlayStation Network if, after full investigation, we find they have broken the Community Code of Conduct. You can find out more about the different bans and suspensions and why we will take action against users here.

The Moderation Team
Our moderation team monitors PlayStation Network activity 24 hours a day, 365 days a year, in a broad range of European languages. However, there may be millions of people using PlayStation Network at any one time, which means that it's really helpful for you to let us know if other users are not behaving in the spirit of the PlayStation Network community.

Grief Reporting
You can report users who you think are breaking the community code of conduct by sending the moderation team a grief report. Find out more about how grief reports work here.

Child Family Members
These are PlayStation Network accounts especially for users under the age of 18. Many PlayStation Network features cannot be accessed by child family members while access to other features is allowed or controlled by the Family Manager or an authorised Parent/Guardian. Find out more about parental controls here.

Parental Controls
You can limit children's use of PlayStation systems and PlayStation Network. Click here for more information about age ratings and parental controls.