Unauthorised transactions and compromised accounts

First check to see if your child has created an adult account, as this type of account could be linked to your payment method. If they are using a child account, you can check the transaction history of the account online by selecting the ‘Account’ dropdown.

Child family members on PS4 systems don't have their own wallet but can spend funds from the family manager's wallet. The standard limit is set at £0. If a child account attempts to make a purchase within the spending limit, but the family manager’s wallet does not have enough funds, the transaction will fail.

If you see multiple identical charges, it might be the case that you have purchased a subscription or piece of content more than once.

Subscriptions stack and will activate as the previous service entitlement ends. For example, a purchase of two one-month subscriptions will fund the service for two months. This also applies to the purchase of non-renewable content such as in-game currencies (e.g. Fifa points).

Please check your account transaction history* to see if you have purchased the same piece of content multiple times. This type of purchase can only be refunded in line with the PlayStation Store Cancellation Policy.

*If you have multiple accounts linked to the same payment method, please check the transaction history for each account.