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Unauthorised transactions and compromised account

What do I do if I don’t recognise a transaction?

If you do not recognise one of your charges check your PlayStation Store transactions - you may find that the payment is for a forgotten purchase.

If you still don’t recognise the purchase, please check the other explanations below before contacting us.

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Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.